The Health Plan Member Services Support Team Leader is responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Being a Health Plan Member Services Support Team Leader requires a high school diploma or its equivalent. Assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. In addition, Health Plan Member Services Support Team Leader typically reports to a manager. The Health Plan Member Services Support Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Health Plan Member Services Support Team Leader typically requires 3 years experience in the related area as an individual contributor.
Stock Plan Administrator IV administers the company stock plans. Prepares and provides information to employees about vesting schedules, exercise process, and eligibility. Being a Stock Plan Administrator IV prepares new hire and other stock grants and processes employee transactions to exercise options. Maintains and updates stock databases, prepares reports and performs analysis. Additionally, Stock Plan Administrator IV provides input in the development of stock award pools or guidelines. May provide personalized service to executives to review grant status or to process exercises. Requires a bachelor's degree. Typically reports to a manager. Stock Plan Administrator IV is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. To be a Stock Plan Administrator IV typically requires 7+ years of related experience.
The Contract Services Team Leader reviews bids, requests for proposals (RFPs), specifications, and requirements for consistency and accuracy. Supervises and participates in the preparation of proposals, negotiation of contracts, and administration of commercial and government contracts that comply with company policies and legal requirements. Being a Contract Services Team Leader maintains contract records and systems used to meet reporting and compliance requirements. Administers quality standards and processes. In addition, Contract Services Team Leader may require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Contract Services Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Contract Services Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
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