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the job responsibilities for Senior Technical Specialist.
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature.
Oversees a technical training department. Ensures that the technical training department successfully develops and administers all necessary training. Establishes procedures and guidelines for assessing the quality of training and makes high-level changes if standards are not met or skill or knowledge gaps are identified. Works with other departments in the organization to identify new opportunities to implement helpful training and oversees that implementation. Requires a bachelor's degree. Typically reports to an executive or head of a unit/department. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
Administers, coordinates, and evaluates security programs that support the strategy, policies, and standards established for the physical safety of all visitors, employees, or customers to the organization's facilities and the security of property and assets. Compiles data and analyzes results of audits, inspections, daily logs, and incident reports to assess security vulnerabilities, measure program effectiveness, and identify the need for additional resources. Coordinates any required security clearance processing or investigative research for employees or job candidates with applicable entities. Assists with the development of training, education programs, and communications on security policies and topics to ensure staff is prepared for potential security issues, crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Monitors communications and stays informed about local, state, provincial, or federal security-related information, directives, and events. May coordinate or assist with investigations and critical event responses in coordination with law enforcement and other officials. Understands law enforcement methods, tactics, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.
Analyzes business opportunities and customer needs to identify winning strategies and competitive advantages to secure contracts for an organization. Monitors government and commercial procurement databases to develop pipelines and track opportunity status, deadlines, and key decision points. Researches customer requirements, specifications, and preferences to identify opportunities that align with the organization's capabilities and business objectives. Gathers and analyzes data on competitors, including past contract wins, pricing strategies, partner or supplier relationships, and strengths and weaknesses. Provides research and analysis to support the entire capture process from proposal planning to submission. Requires a bachelor's degree. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.