Technical Sales Support Director Salary in Union City, NJ

Pre Sales Technical Support Director - Average Salary $243,670

The Pre Sales Technical Support Director evaluates the client's existing systems and needs to recommend products or services. Oversees the department responsible for supporting the sales representatives by providing technical knowledge to clients and potential clients. Being a Pre Sales Technical Support Director assigns project staff to installations/implementations and monitors deliverables to ensure client needs are met successfully and in a timely fashion. Attends presentations or develops proposals, acting as the technical expert. In addition, Pre Sales Technical Support Director gathers client feedback and suggests new products/services or makes recommendations for improvements to existing products/services. Requires a bachelor's degree. Typically reports to top management. The Pre Sales Technical Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Pre Sales Technical Support Director typically requires 5+ years of managerial experience.

Technical Sales Scoping Director - Average Salary $241,000

The Technical Sales Scoping Director provides analysis of customer's technical specifications, recommends the best product configuration and installation process, and estimates implementation effort, time, and resources. Leads and directs teams of engineers that use technical knowledge of product offerings to advise and support sales teams with pricing estimates and implementation guidance based on customer requirements. Being a Technical Sales Scoping Director develops and delivers technical product presentations and materials to engage customers and prospects and educate sales teams. Reviews sales proposals for accuracy, completeness, and quality. In addition, Technical Sales Scoping Director collaborates with implementation teams to troubleshoot problems and develop solutions or deliver customer training. Requires a bachelor's degree. Typically reports to senior management. The Technical Sales Scoping Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Technical Sales Scoping Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

Technical Customer Support Director - Average Salary $208,849

Technical Customer Support Director directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Being a Technical Customer Support Director establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Technical Customer Support Director manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Technical Customer Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Technical Customer Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

Technical Sales Support - Average Salary $241,390

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Technical Solutions Sales Support Engineering Manager - Average Salary $175,690

The Technical Solutions Sales Support Engineering Manager oversees sales demo preparation and delivery and facilitates technical requirements gathering sessions. Manages all solutions support activities, including the pre-sales scoping process and the post-sales design and implementation activities for complex technical products. Being a Technical Solutions Sales Support Engineering Manager leads the planning and design of product configuration, custom solutions, enhancements, or upgrades and directs the delivery of problem resolution, repairs, or workarounds. Ensures the review of customer technical specifications is accurate and provides solid recommendations of specific products or services. In addition, Technical Solutions Sales Support Engineering Manager may deliver technical product training or information sessions to customers and internal audiences. Requires a bachelor's degree. Typically reports to a director. The Technical Solutions Sales Support Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Technical Solutions Sales Support Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.