Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Typically reports to a supervisor or manager. Typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.
The Technical Field Service Engineer IV identifies, analyzes, and repairs product failures, install new components or parts. Installs, configures, troubleshoots, and maintains products/equipment. Being a Technical Field Service Engineer IV researches and answers difficult customer questions about product features and recommend appropriate upgrades. Develops creative solutions to more unique, chronic, or complex issues. In addition, Technical Field Service Engineer IV performs start up testing and customer training on features and general maintenance of product. May mentor less experienced engineers and verify work. Has deep knowledge of the organization's products and services. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Technical Field Service Engineer IV is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Working as a Technical Field Service Engineer IV typically requires 7+ years of related experience.
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed.
Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
The Specialist Technical Sales Support may require a bachelor's degree. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being a Specialist Technical Sales Support typically reports to a supervisor or manager. Working as a Specialist Technical Sales Support typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.