Technical Support Salary in Dayton, OH

Technical Support Engineer I - Average Salary $63,307

Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

Technical Support Engineer IV - Average Salary $114,465

Technical Support Engineer IV provides technical support to troubleshoot issues and engineer solutions for an organization's products or systems. Communicates with system users and stakeholders to define and isolate the issue and deliver technical solutions. Being a Technical Support Engineer IV maintains IT infrastructure to ensure optimal function of software, hardware, and network systems. Documents bugs, fixes, and changes or updates to technical documentation for future reference. Additionally, Technical Support Engineer IV creates diagnostic tools and performs regular testing to maintain and enhance overall system performance. Requires a bachelor's degree. Typically reports to a manager. The Technical Support Engineer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Technical Support Engineer IV typically requires 7+ years of related experience.

Technical Support Engineer III - Average Salary $100,718

Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.

Technical Support Engineer II - Average Salary $76,286

Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

Technical Support Engineering Director - Average Salary $180,295

Technical Support Engineering Director directs and oversees the technical support function to troubleshoot issues and engineer solutions for an organization's products or systems. Evaluates and improves processes to gather technical requirements, identify and isolate issues, and deliver technical solutions. Being a Technical Support Engineering Director monitors customer concerns and technical issues to ensure timely and effective resolution and collaborates with stakeholders to fix root causes and enhance systems. Develops and monitors budgets to align with business objectives, ensuring optimal resource allocation and inventory levels. Additionally, Technical Support Engineering Director requires a bachelor's degree. Typically reports to senior management. The Technical Support Engineering Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Technical Support Engineering Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.