Technical Customer Support Supervisor supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Technical Customer Support Supervisor trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Technical Customer Support Supervisor monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Technical Customer Support Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
There is currently no job description for Client Technical Support Supervisor, be the first to
submit
the job responsibilities for Client Technical Support Supervisor.
Technical Sales Support Specialist I provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist I provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist I typically reports to a supervisor or manager. To be a Technical Sales Support Specialist I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed.
Technical Sales Support Specialist IV provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IV provides documentation on product specifications and usage to the sales team. May require a bachelor's degree. Additionally, Technical Sales Support Specialist IV typically reports to a supervisor or manager. To be a Technical Sales Support Specialist IV typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group.
Technical Sales Support Specialist II provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist II provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist II typically reports to a supervisor or manager. To be a Technical Sales Support Specialist II typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.