Technical Support Technician Salary in Arkansas

Laboratory Support Technician II - Average Salary $42,446

Provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Laboratory Support Technician III - Average Salary $59,481

Provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.

Laboratory Support Technician IV - Average Salary $71,074

Provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. Independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Typically requires 5-7 years of related experience.

Technical Support Manager - Average Salary $111,803

Manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Technical Customer Support Director - Average Salary $151,132

Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.