Technical Support Technician Salary in Racine, WI

Laboratory Support Technician II - Average Salary $53,896

Laboratory Support Technician II provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Being a Laboratory Support Technician II is responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Additionally, Laboratory Support Technician II records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. The Laboratory Support Technician II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Laboratory Support Technician II typically requires 1-3 years of related experience.

Laboratory Support Technician III - Average Salary $63,342

Laboratory Support Technician III provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Being a Laboratory Support Technician III is responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Additionally, Laboratory Support Technician III records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. The Laboratory Support Technician III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Laboratory Support Technician III typically requires 3-5 years of related experience.

Laboratory Support Technician IV - Average Salary $74,955

Laboratory Support Technician IV provides routine technical support for laboratory operations. Assembles, configures, and maintains equipment for use in tests and experiments. Being a Laboratory Support Technician IV is responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment. Operates equipment, prepares chemical solutions, and performs analytical tests as assigned. Additionally, Laboratory Support Technician IV records test results and maintains records as instructed. Complies with all safety and operational procedures and policies. Typically requires an associate degree. Typically reports to a supervisor. The Laboratory Support Technician IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Laboratory Support Technician IV typically requires 5-7 years of related experience.

Technical Support Manager - Average Salary $132,902

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Technical Customer Support Director - Average Salary $175,554

Technical Customer Support Director directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Being a Technical Customer Support Director establishes policies and procedures that produce high quality customer support and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Technical Customer Support Director manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Technical Customer Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Technical Customer Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.