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The Telecommunications Supervisor is responsible for overseeing the day-to-day operations of the telecommunications department within an organization. This includes managing a team of telecommunications technicians, coordinating the installation and maintenance of telecommunications equipment and systems, and ensuring that all telecommunications services are operating efficiently and effectively. The Telecommunications Supervisor also plays a key role in developing and implementing telecommunications policies and procedures, as well as staying up-to-date on industry trends and advancements to ensure the organization's telecommunications infrastructure remains cutting-edge and reliable. Additionally, they may be responsible for budgeting, resource allocation, and vendor management within the telecommunications department. Strong leadership, technical expertise, and excellent communication skills are essential for success in this role.
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Telecommunications Supervisor I oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor I manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor I identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes.
Telecommunications Supervisor II oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor II manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor II identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. The Telecommunications Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Telecommunications Supervisor II typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.