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A telephone customer service representative is responsible for handling incoming calls from customers, addressing their inquiries, resolving issues, and providing information about products or services. They must maintain a professional and courteous demeanor while communicating with customers, and strive to provide excellent customer service. This may involve documenting customer interactions, escalating complex issues to higher levels of support, and following up with customers to ensure their needs are met. Additionally, telephone customer service representatives may also be responsible for making outbound calls to follow up on customer inquiries or to conduct customer satisfaction surveys. Overall, their primary goal is to ensure a positive customer experience and to build and maintain strong customer relationships.
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