EHR User Support Specialist provides technical support to EHR(electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches and resolves technical problems and refers unresolved issues to engineering/development staff as needed. Being an EHR User Support Specialist identifies gaps in user knowledge and provides system training as appropriate. Requires a bachelor's degree in a related area. Additionally, EHR User Support Specialist typically reports to a supervisor or manager. The EHR User Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an EHR User Support Specialist typically requires 2 -4 years of related experience.
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The ERP User Support Administrator I processes, validates, and maintains ERP data to ensure accurate system records. Responsible for the administration of an organization's ERP system to facilitate reliable performance, integrity, and security. Being an ERP User Support Administrator I assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Monitors ERP security and manages user access and permissions. In addition, ERP User Support Administrator I documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning. Requires a bachelor's degree. Typically reports to a manager. Being an ERP User Support Administrator I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an ERP User Support Administrator I typically requires 0-2 years of related experience.
The ERP User Support Administrator II processes, validates, and maintains ERP data to ensure accurate system records. Responsible for the administration of an organization's ERP system to facilitate reliable performance, integrity, and security. Being an ERP User Support Administrator II assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Monitors ERP security and manages user access and permissions. In addition, ERP User Support Administrator II documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning. Requires a bachelor's degree. Typically reports to a manager. Being an ERP User Support Administrator II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an ERP User Support Administrator II typically requires 2-4 years of related experience.
The ERP User Support Administrator III processes, validates, and maintains ERP data to ensure accurate system records. Responsible for the administration of an organization's ERP system to facilitate reliable performance, integrity, and security. Being an ERP User Support Administrator III assists and supports the planning, testing, and deployment of new ERP modules, upgrades, and patches. Monitors ERP security and manages user access and permissions. In addition, ERP User Support Administrator III documents ERP system processes and may conduct end-user training to promote effective use and best practices. Tracks and manages support requests to ensure timely resolution of issues or bugs. Maintains, generates, and analyses ERP reports to support organizational planning. Requires a bachelor's degree. Typically reports to a manager. Being an ERP User Support Administrator III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an ERP User Support Administrator III typically requires 4-7 years of related experience.