Voice of Customer Analyst Salary in Pennsylvania
How Much Does a Voice of Customer Analyst make?
Voice of Customer Analyst made a median salary around $45,791 in December, 2024.
The best-paid 25 percent made $52,015 probably that year, while the lowest-paid 25 percent made around $41,099.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Voice of Customer Analyst
jobs in
Pennsylvania
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Best-Paying Cities for Voice of Customer Analyst
The metropolitan areas that pay the highest salary in the Voice of Customer Analyst profession are Matamoras
, Newtown
, Fairless Hills
, Langhorne
, Washington Crossing
.
| Matamoras, PA | $51,985 |
| Newtown, PA | $49,829 |
| Fairless Hills, PA | $49,829 |
| Langhorne, PA | $49,829 |
| Washington Crossing, PA | $49,829 |
Best-Paying States for Voice of Customer Analyst
The states and districts that pay Voice of Customer Analyst the highest salary are District of Columbia (around $51,068)
, California (around $50,609)
, New Jersey (around $50,288)
, Alaska (around $49,967)
, and Massachusetts (around $49,921)
.
| District of Columbia | $51,068 |
| California | $50,609 |
| New Jersey | $50,288 |
| Alaska | $49,967 |
| Massachusetts | $49,921 |
What is the Career Path of Voice of Customer Analyst?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Voice of Customer Analyst, the upper level is
Customer Service Representative III
, and then progresses to Customer Service Manager
Besides, Voice of Customer Analyst can also turn to other related jobs, including
Voice Analyst
,
Telecommunication/Voice Systems Analyst I
,
Telecommunication/Voice Systems Analyst II
and
Telecommunication/Voice Systems Analyst IV
.
Frequently Asked Questions for Voice of Customer Analyst
Q:
What is the salary range of Voice of Customer Analyst in Pennsylvania?
A:
In 2024
, the lowest-paid Voice of Customer Analyst in Pennsylvania earned an average annual salary of $41,099
, while the highest-paid made $52,015.
Q:
What is the salary for a Voice of Customer Analyst in California?
A:
Voice of Customer Analyst employed in California earned an average salary of $50,609 in 2024.
Average Voice of Customer Analyst Pay vs. Other Jobs
Voice of Customer Analyst earned an average salary of $45,791 in 2024.
Other jobs related to Voice of Customer Analyst earned the following average salary in December, 2024.
Voice Analyst
made $85,374
,
Telecommunication/Voice Systems Analyst I
made $71,050
,
Telecommunication/Voice Systems Analyst II
and
Telecommunication/Voice Systems Analyst IV
made $84,960
and $126,050 respectively
.
Relevant Jobs of Voice of Customer Analyst
A Voice Analyst is responsible for analyzing and evaluating the quality and effectiveness of voice communications within a company. This may involve monitoring and assessing the tone, clarity, and overall delivery of phone calls, customer service interactions, and other verbal communications. The Voice Analyst may also provide feedback and recommendations for improvement to help enhance the company's communication strategies and customer satisfaction. Additionally, they may be involved in identifying trends and patterns in voice data to help inform business decisions and improve operational efficiency. Strong communication skills, attention to detail, and the ability to use voice analysis software are essential for this role.
The Telecommunication/Voice Systems Analyst I reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst I provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst I may perform feasibility studies for small projects. May require a bachelor's degree or its equivalent. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst I works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Telecommunication/Voice Systems Analyst I typically requires 0-2 years of related experience.
The Telecommunication/Voice Systems Analyst II reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst II provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst II may conduct feasibility studies for projects. May require a bachelor's degree or its equivalent. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Telecommunication/Voice Systems Analyst II typically requires 2 to 4 years of related experience.
The Telecommunication/Voice Systems Analyst IV reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst IV provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst IV may require a bachelor's degree. Typically reports to a manager. Telecommunication/Voice Systems Analyst IV is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. Working as a Telecommunication/Voice Systems Analyst IV typically requires 7+ years of related experience.
The Telecommunication/Voice Systems Analyst V reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst V provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst V may require a bachelor's degree or its equivalent. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst V works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Working as a Telecommunication/Voice Systems Analyst V typically requires 10+ years of related experience.