Voice of Customer Manager Salary in Massachusetts
How Much Does a Voice of Customer Manager make?
Voice of Customer Manager made a median salary around $129,871 in May, 2025.
The best-paid 25 percent made $153,216 probably that year, while the lowest-paid 25 percent made around $110,945.
Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Check out
Voice of Customer Manager
jobs in
Massachusetts
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Best-Paying Cities for Voice of Customer Manager
The metropolitan areas that pay the highest salary in the Voice of Customer Manager profession are Woburn
, Winchester
, Lynn
, Saugus
, Nahant
.
| Woburn, MA | $133,093 |
| Winchester, MA | $133,093 |
| Lynn, MA | $133,093 |
| Saugus, MA | $133,093 |
| Nahant, MA | $133,093 |
Best-Paying States for Voice of Customer Manager
The states and districts that pay Voice of Customer Manager the highest salary are District of Columbia (around $132,126)
, California (around $131,625)
, Massachusetts (around $129,871)
, Washington (around $129,393)
, and New Jersey (around $129,346)
.
| District of Columbia | $132,126 |
| California | $131,625 |
| Massachusetts | $129,871 |
| Washington | $129,393 |
| New Jersey | $129,346 |
What is the Career Path of Voice of Customer Manager?
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
The first career path typically progresses to
Customer Experience Senior Manager.
Besides, Voice of Customer Manager can also turn to other related jobs, including
Voice of Customer Analyst
,
Voice Communications Manager
,
Telecommunication/Voice Systems Analyst I
and
Telecommunication/Voice Systems Analyst II
.
Frequently Asked Questions for Voice of Customer Manager
Q:
What is the salary range of Voice of Customer Manager in Massachusetts?
A:
In 2025
, the lowest-paid Voice of Customer Manager in Massachusetts earned an average annual salary of $110,945
, while the highest-paid made $153,216.
Q:
What is the salary for a Voice of Customer Manager in California?
A:
Voice of Customer Manager employed in California earned an average salary of $131,625 in 2025.
Average Voice of Customer Manager Pay vs. Other Jobs
Voice of Customer Manager earned an average salary of $129,871 in 2025.
Other jobs related to Voice of Customer Manager earned the following average salary in May, 2025.
Voice of Customer Analyst
made $50,524
,
Voice Communications Manager
made $136,720
,
Telecommunication/Voice Systems Analyst I
and
Telecommunication/Voice Systems Analyst II
made $75,190
and $91,130 respectively
.
Relevant Jobs of Voice of Customer Manager
There is currently no job description for Voice of Customer Analyst, be the first to
submit
the job responsibilities for Voice of Customer Analyst.
Responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Telecommunication/Voice Systems Analyst I reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst I provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst I may perform feasibility studies for small projects. May require a bachelor's degree or its equivalent. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst I works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Telecommunication/Voice Systems Analyst I typically requires 0-2 years of related experience.
The Telecommunication/Voice Systems Analyst II reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst II provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst II may conduct feasibility studies for projects. May require a bachelor's degree or its equivalent. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Telecommunication/Voice Systems Analyst II typically requires 2 to 4 years of related experience.
The Telecommunication/Voice Systems Analyst III reviews, analyzes, and maintains an organization's telecommunications system. Provides technical support for network design activities. Being a Telecommunication/Voice Systems Analyst III provides customer training of the telecommunications features and functionality. Assists in designing and developing telecommunications system. In addition, Telecommunication/Voice Systems Analyst III conducts feasibility studies for large projects and makes recommendations on equipment selection. May require a bachelor's degree. Typically reports to a manager. Being a Telecommunication/Voice Systems Analyst III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Telecommunication/Voice Systems Analyst III typically requires 4 to 7 years of related experience.