Work Home Covid Risk Outbound Call Rep Salary in Vermont

Outbound Call Representative - Average Salary $46,021

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Outbound Call Center Manager - Average Salary $100,100

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience.

Outbound Call Center Supervisor - Average Salary $64,500

The Outbound Call Center Supervisor monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Call Center Supervisor implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Call Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Call Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Outbound Call Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Outbound Call Center Representative - Average Salary $37,754

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Call Center Rep - Average Salary $43,426

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