Workforce Absence Team Lead Salary in Massachusetts

Absence Management Team Lead - Average Salary $89,001

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Absence Care Team Representative - Average Salary $82,886

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Workforce Analyst III - Average Salary $111,209

Analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Typically requires a bachelor's degree or equivalent. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience.

Workforce Management Lead - Average Salary $89,121

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Traffic Workforce Supervisor - Average Salary $86,633

The Traffic Workforce Supervisor configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Traffic Workforce Supervisor ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Monitors the productivity of customer service representatives. In addition, Traffic Workforce Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Traffic Workforce Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Traffic Workforce Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.