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As of August 01, 2026, the average salary for a Customer Success Agent in Massachusetts is $113,461 per year, which breaks down to an hourly rate of $55.
However, a Customer Success Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Success Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $126,143 | $10,512 | $2,426 | $61 |
| Average | $113,461 | $9,455 | $2,182 | $55 |
| 25th Percentile | $103,121 | $8,593 | $1,983 | $50 |
Recentive Analytics - Boston, MA
Confidential - Boston, MA
Confidential - Boston, MA
Confidential - Boston, MA
A Customer Success Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Success Agent | $59,990 |
| Customer ... Level Customer Success Agent | $76,228 |
| Customer ... Level Customer Success Agent | $114,179 |
| Customer ... Level Customer Success Agent | $136,561 |
| Customer ... Level Customer Success Agent | $162,689 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Success Agent roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Internet and Biotechnology sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Success Agent positions in Hospitality & Leisure or Transportation typically offer lower base pay, as these industries often view Customer Success Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Internet | $133,884 | $64.0 | 18% |
| Biotechnology | $130,480 | $63.0 | 15% |
| Energy & Utilities | $127,076 | $61.0 | 12% |
| Financial Services | $124,807 | $60.0 | 10% |
| Insurance | $124,807 | $60.0 | 10% |
Understanding how a Customer Success Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $126,143 | $10,512 | $2,426 | $61 |
| Average | $113,461 | $9,455 | $2,182 | $55 |
| 25th Percentile | $103,121 | $8,593 | $1,983 | $50 |
Ready to take the next step in your career? Browse thousands of current Customer Success Agent job openings on our job board. Use the search bar below to find your perfect match.
EliseAI
Boston, MA
EliseAI | Boston, MA
Customer Success Manager. EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone ... more
5 Days Ago
Confidential
Boston, MA
Confidential | Boston, MA
Vice President of Customer Success. About the Company. Innovative time tracking software for remote teams. Industry. Internet. Type. Privately Held. Founde... more
7 Days Ago
Confidential
Boston, MA
Confidential | Boston, MA
Vice President of Customer Success. About the Company. A hyper-growth startup helping professional services clients improve AI-driven marketing and retenti... more
7 Days Ago
IXL Learning
Boston, MA
IXL Learning | Boston, MA
Customer Success Associate, AustraliaIXL Learning, developer of personalised learning products used by millions of people globally, is seeking an upbeat, c... more
7 Days Ago
Luminance
Boston, MA
Luminance | Boston, MA
Customer Success RepresentativeThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally r... more
7 Days Ago
Constant Contact
Waltham, MA
Constant Contact | Waltham, MA
Customer Success, Upsell ExpertAt Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, in... more
7 Days Ago
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