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As of August 01, 2026, the average salary for a Customer Success Agent in Ohio is $101,513 per year, which breaks down to an hourly rate of $49.
However, a Customer Success Agent's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Success Agent Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $112,860 | $9,405 | $2,170 | $54 |
| Average | $101,513 | $8,459 | $1,952 | $49 |
| 25th Percentile | $92,262 | $7,689 | $1,774 | $44 |
Avtron Power Solutions, LLC - Cleveland, OH
Benchmark Gensuite - Mason, OH
Avtron Power Solutions, LLC - Cleveland, OH
Confidential - Columbus, OH
A Customer Success Agent's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Success Agent's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Success Agent | $53,673 |
| Customer ... Level Customer Success Agent | $68,201 |
| Customer ... Level Customer Success Agent | $102,156 |
| Customer ... Level Customer Success Agent | $122,181 |
| Customer ... Level Customer Success Agent | $145,557 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Success Agents. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Success Agent roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Internet and Biotechnology sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Success Agent positions in Hospitality & Leisure or Transportation typically offer lower base pay, as these industries often view Customer Success Agent as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Internet | $119,785 | $58.0 | 18% |
| Biotechnology | $116,740 | $56.0 | 15% |
| Energy & Utilities | $113,695 | $55.0 | 12% |
| Financial Services | $111,664 | $54.0 | 10% |
| Insurance | $111,664 | $54.0 | 10% |
Understanding how a Customer Success Agent's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $112,860 | $9,405 | $2,170 | $54 |
| Average | $101,513 | $8,459 | $1,952 | $49 |
| 25th Percentile | $92,262 | $7,689 | $1,774 | $44 |
Ready to take the next step in your career? Browse thousands of current Customer Success Agent job openings on our job board. Use the search bar below to find your perfect match.
Confidential
Columbus, OH
Confidential | Columbus, OH
Vice President, Customer Success. About the Company. Forward-thinking B2B SaaS / CRM technology organization. Industry. Information Technology and Services... more
5 Days Ago
Confidential
Columbus, OH
Confidential | Columbus, OH
Vice President of Customer Success. About the Company. A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industr... more
5 Days Ago
Benchmark Gensuite
Mason, OH
Benchmark Gensuite | Mason, OH
Customer Success Manager. Innovate with Benchmark Gensuite as a Customer Success Manager. Everyone wants to make the world a better place. We work to make ... more
5 Days Ago
Steer
Akron, OH
Steer | Akron, OH
Job Description. Job Description. Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repa... more
5 Days Ago
Benchmark Gensuite
Mason, OH
Benchmark Gensuite | Mason, OH
Job Description. Job Description. Customer Success Associate. Full Time. Cincinnati, OH. Innovate with Benchmark Gensuite as a Customer Success Associate. ... more
6 Days Ago
Confidential
Columbus, OH
Confidential | Columbus, OH
Vice President of Customer Success. About the Company. A hyper-growth startup helping professional services clients improve AI-driven marketing and retenti... more
7 Days Ago
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