What are the main factors that influence a Customer Support Rep's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change a Customer Support Rep's salary?

A Customer Support Rep's salary grows with experience: starting around $76,569 for beginners, reaching about $79,895 at mid-level, and approach $86,249 for experts.

What are the highest paying states for a Customer Support Rep?

Customer Support Rep salary varies significantly by state. The top 3 highest paying states for Customer Support Rep roles are District of Columbia $90,915, California $90,570, Massachusetts $89,363. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Support Rep roles make?

Salaries for Customer Support Rep level roles vary by specialization: Customer Success Rep: $105,292; Field Support Rep: $72,205; Customer Experience Rep: $54,285; Customer Enrollment Rep: $50,612; Tech Support Rep: $49,908.

How do different companies affect a Customer Support Rep's salary?

Company size, industry, and compensation structure create significant salary variations for Customer Support Rep roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Customer Support Rep Salary in the United States

How much does a Customer Support Rep make in the United States?

As of January 01, 2026, the average salary for a Customer Support Rep in the United States is $82,113 per year, which breaks down to an hourly rate of $39.

However, a Customer Support Rep's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $93,817
Majority Range (25th-75th percentile): $66,148 to $88,239
Entry-Level (10th percentile): $51,613

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Customer Support Rep Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$88,239	$7,353	$1,697	$42
Average	$82,113	$6,843	$1,579	$39
25th Percentile	$66,148	$5,512	$1,272	$32

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Key Factors That Influence Customer Support Rep Salaries

A Customer Support Rep's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Rep Salaries?

Experience is a primary driver of a Customer Support Rep's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $76,569
Early Career (1-2 years): $77,678
Mid-Level (2-4 years): $79,895
Senior-Level (5-8 years): $84,260
Expert (over 8 years): $86,249

Levels	Salary
Entry Level Customer Support Rep	$76,569
Intermediate Level Customer Support Rep	$77,678
Senior Level Customer Support Rep	$79,895
Specialist Level Customer Support Rep	$84,260
Expert Level Customer Support Rep	$86,249

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What Am I Worth?

How Do Customer Support Rep Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Reps. For example, consider the average annual salaries in these key locations:

District of Columbia: $90,915.
California: $90,570.
Massachusetts: $89,363.

District of Columbia $90,915 California $90,570 Massachusetts $89,363 Washington $89,035 New Jersey $89,002 Alaska $88,887 Connecticut $87,754 New York $87,294

Hawaii $85,824 Rhode Island $85,134 Maryland $84,666 Minnesota $84,026 Colorado $83,780 Illinois $83,697 Oregon $83,385 Delaware $83,156

New Hampshire $83,011 Virginia $82,687 Pennsylvania $81,743 Nevada $81,267 North Dakota $81,111 Michigan $80,865 Wisconsin $80,774 Vermont $80,594

Texas $80,093 Maine $80,060 Arizona $80,011 Ohio $79,953 Georgia $79,198 Indiana $78,820 Wyoming $78,746 Utah $78,631

Iowa $78,582 Kansas $78,188 Louisiana $78,073 North Carolina $78,032 Missouri $78,015 Florida $77,695 Montana $77,523 Nebraska $77,358

Kentucky $77,268 South Carolina $76,940 Tennessee $76,734 Idaho $76,652 New Mexico $76,053 Oklahoma $75,921 Alabama $75,437 South Dakota $74,624

Arkansas $74,181 West Virginia $73,942 Mississippi $73,228

Top Paying Cities for Customer Support Reps

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $103,569
San Francisco: $102,551
Oakland: $100,276

San Jose, CA $103,569

San Francisco, CA $102,551

Oakland, CA $100,276

New York, NY $95,160

Queens Village, NY $94,545

Paramus, NJ $93,888

Passaic, NJ $93,806

Bergenfield, NJ $93,723

Stamford, CT $93,600

Huntington, NY $93,518

Newark, NJ $92,984

Bridgeport, CT $92,820

New Brunswick, NJ $92,549

Vallejo, CA $92,377

Middlesex, NJ $92,328

Somerset, NJ $92,254

Petaluma, CA $92,065

Santa Cruz, CA $91,745

Boston, MA $91,580

Monterey, CA $91,170

Fairbanks, AK $91,112

Los Angeles, CA $90,956

Washington, DC $90,915

Seattle, WA $90,767

Santa Rosa, CA $90,751

Juneau, AK $90,513

Orange, CA $90,242

Anchorage, AK $90,094

Anaheim, CA $90,037

Santa Ana, CA $89,913

Nassau, NY $89,864

Long Beach, CA $89,831

Danbury, CT $89,807

Santa Maria, CA $89,527

Everett, WA $89,511

Bremerton, WA $89,109

Trenton, NJ $88,953

Sacramento, CA $88,920

San Diego, CA $88,879

Brockton, MA $88,846

Tacoma, WA $88,813

Santa Barbara, CA $88,698

Lowell, MA $88,370

New Suffolk, NY $88,337

Nashua, NH $88,238

Lompoc, CA $88,107

Ventura, CA $88,025

Stockton, CA $88,000

New Haven, CT $87,836

Atlantic City, NJ $87,622

Hartford, CT $87,442

Modesto, CA $87,401

Poughkeepsie, NY $87,220

New Britain, CT $87,179

Olympia, WA $87,064

Kennewick, WA $87,064

New London, CT $87,048

Norwich, CT $87,023

Lawrence, MA $86,982

Bakersfield, CA $86,752

Riverside, CA $86,637

New Bedford, MA $86,637

Richland, WA $86,555

Portsmouth, NH $86,489

Vineland, NJ $86,473

San Bernardino, CA $86,407

Boulder, CO $86,177

Worcester, MA $86,112

Portland, OR $86,038

Saint Paul, MN $85,939

Minneapolis, MN $85,939

Philadelphia, PA $85,824

Honolulu, HI $85,389

Springfield, MA $85,102

Providence, RI $85,093

Chicago, IL $84,855

Bellingham, WA $84,757

Baltimore, MD $84,666

Chico, CA $84,461

Wilmington, DE $84,322

Pittsfield, MA $84,239

Manchester, NH $84,083

Spokane, WA $83,722

Denver, CO $83,714

Albany, NY $83,328

Troy, NY $83,295

Schenectady, NY $83,123

Burlington, VT $82,942

Portland, ME $82,655

Salem, OR $82,589

Yakima, WA $82,573

Ann Arbor, MI $82,548

Rochester, MN $82,318

Fresno, CA $82,277

Reno, NV $82,277

Milwaukee, WI $82,203

Detroit, MI $82,121

Allentown, PA $82,096

Carson City, NV $82,088

Houston, TX $81,965

Colorado Springs, CO $81,957

Syracuse, NY $81,916

Eugene, OR $81,760

Bismarck, ND $81,661

Gary, IN $81,661

Galveston, TX $81,661

Springfield, OR $81,595

Medford, OR $81,398

Fort Collins, CO $81,365

Austin, TX $81,300

Mesa, AZ $81,127

Phoenix, AZ $81,111

Dallas, TX $81,086

Reading, PA $81,037

Saint Cloud, MN $81,004

Concord, NH $80,930

Madison, WI $80,897

Utica, NY $80,676

Raleigh, NC $80,610

Las Vegas, NV $80,602

Rochester, NY $80,544

Des Moines, IA $80,536

Atlanta, GA $80,405

Battle Creek, MI $80,380

Salt Lake City, UT $80,355

Lancaster, PA $80,232

Champaign, IL $80,216

Harrisburg, PA $80,117

Durham, NC $80,043

Kansas City, MO $80,035

Kansas City, KS $80,019

Fort Worth, TX $80,011

Boca Raton, FL $79,978

Cleveland, OH $79,970

Columbus, OH $79,953

Pittsburgh, PA $79,945

Richmond, VA $79,912

Indianapolis, IN $79,896

Cincinnati, OH $79,789

Petersburg, VA $79,666

Billings, MT $79,485

Lansing, MI $79,485

Huntsville, AL $79,485

Lebanon, PA $79,477

Dayton, OH $79,469

Pueblo, CO $79,469

Appleton, WI $79,444

Buffalo, NY $79,411

Racine, WI $79,370

Charlotte, NC $79,362

Saint Louis, MO $79,337

Springfield, IL $79,304

Elkhart, IN $79,288

York, PA $79,288

Gastonia, NC $79,280

Benton Harbor, MI $79,280

Beaumont, TX $79,231

Lorain, OH $79,214

Toledo, OH $79,181

Binghamton, NY $79,140

Rock Hill, SC $79,132

Rockford, IL $79,091

Fargo, ND $79,050

Elyria, OH $79,050

Flagstaff, AZ $78,992

Fort Lauderdale, FL $78,943

Miami, FL $78,894

Duluth, MN $78,763

Bangor, ME $78,656

Cedar Rapids, IA $78,565

Louisville, KY $78,524

Grand Rapids, MI $78,508

Hialeah, FL $78,500

Casper, WY $78,385

Scranton, PA $78,286

New Orleans, LA $78,262

Virginia Beach, VA $78,253

Akron, OH $78,212

Peoria, IL $78,106

Sarasota, FL $78,089

Green Bay, WI $78,032

Baton Rouge, LA $77,991

Charleston, SC $77,974

Nashville, TN $77,950

Jamestown, NY $77,933

Davenport, IA $77,933

Tucson, AZ $77,892

Cheyenne, WY $77,867

Saint Petersburg, FL $77,843

Tampa, FL $77,826

Omaha, NE $77,810

Port Arthur, TX $77,777

Evansville, IN $77,777

Bradenton, FL $77,744

Santa Fe, NM $77,597

Orlando, FL $77,514

Clearwater, FL $77,424

Canton, OH $77,252

La Crosse, WI $77,252

Grand Forks, ND $77,227

Albuquerque, NM $77,202

Tulsa, OK $77,202

Newport News, VA $77,194

High Point, NC $77,170

Ogden, UT $77,137

Corpus Christi, TX $77,071

Laramie, WY $77,022

Norfolk, VA $77,022

Rock Island, IL $76,972

Saginaw, MI $76,956

Jacksonville, FL $76,948

Salisbury, NC $76,931

Memphis, TN $76,915

Moline, IL $76,874

Fort Myers, FL $76,849

Waterloo, IA $76,743

Spartanburg, SC $76,660

Lincoln, NE $76,619

Fort Wayne, IN $76,603

Birmingham, AL $76,513

Cedar Falls, IA $76,496

Provo, UT $76,488

Springfield, OH $76,480

San Antonio, TX $76,463

Greensboro, NC $76,431

South Bend, IN $76,422

Winston Salem, NC $76,414

Boise, ID $76,389

Savannah, GA $76,332

Muskegon, MI $76,184

Lima, OH $76,086

Lake Charles, LA $76,053

Anderson, IN $76,036

Lexington, KY $76,012

Augusta, GA $75,987

Greenville, SC $75,987

Wichita, KS $75,913

Tuscaloosa, AL $75,913

Columbia, SC $75,839

Bloomington, IN $75,634

Roanoke, VA $75,585

Asheville, NC $75,478

Knoxville, TN $75,338

Shreveport, LA $75,330

Wilmington, NC $75,223

Frankfort, KY $75,067

Oklahoma City, OK $75,010

Chillicothe, OH $74,977

Longview, TX $74,969

Topeka, KS $74,944

Mobile, AL $74,821

Terre Haute, IN $74,788

Erie, PA $74,780

Altoona, PA $74,739

Melbourne, FL $74,714

Amarillo, TX $74,682

Killeen, TX $74,657

Fayetteville, AR $74,591

Sioux Falls, SD $74,534

Chattanooga, TN $74,484

Idaho Falls, ID $74,476

Gainesville, FL $74,304

Portsmouth, OH $74,263

Little Rock, AR $74,246

Lynchburg, VA $74,246

Lafayette, LA $74,213

Youngstown, OH $74,213

Temple, TX $74,181

Daytona Beach, FL $74,164

Clarksville, TN $74,156

Pensacola, FL $74,148

Hopkinsville, KY $73,901

Charleston, WV $73,893

Florence, SC $73,852

Sioux City, IA $73,803

Macon, GA $73,565

Tallahassee, FL $73,557

Fayetteville, NC $73,540

Waco, TX $73,524

Wichita Falls, TX $73,524

Pine Bluff, AR $73,491

Vincennes, IN $73,335

Lubbock, TX $73,302

Great Falls, MT $73,253

Alamogordo, NM $73,245

Abilene, TX $73,179

Rapid City, SD $73,072

Monroe, LA $73,072

Albany, GA $73,023

Huntington, WV $73,015

Jackson, MS $73,006

Greenville, MS $72,998

Parkersburg, WV $72,916

Montgomery, AL $72,900

Johnstown, PA $72,883

Springfield, MO $72,818

Biloxi, MS $72,776

Sumter, SC $72,604

Columbus, GA $72,596

Twin Falls, ID $72,547

Pascagoula, MS $72,440

Kingsport, TN $72,226

Gulfport, MS $72,202

Alexandria, LA $71,931

Fort Smith, AR $71,725

El Paso, TX $71,504

Helena, MT $71,397

Las Cruces, NM $71,134

Harlingen, TX $70,904

Pocatello, ID $70,830

Florence, AL $70,806

Brownsville, TX $70,789

Dothan, AL $70,658

Mcallen, TX $70,617

Columbus, MS $70,009

Altus, OK $69,632

Lawton, OK $69,476

Pierre, SD $69,180

What Skills Can Increase a Customer Support Rep's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 19.98% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Success (Mentioned in 1.48% Job Postings): Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service.
CRM (Mentioned in 1.11% Job Postings): Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.

See More Skills

Skills	Demand Percentage
Customer Service	19.98%
Customer Success	1.48%
CRM	1.11%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Rep's salary.

Insight: Can increase your salary by up to 11%.
Presentation: Can increase your salary by up to 8%.
Leadership: Can increase your salary by up to 7%.

Skill	Salary	Salary % Increase
Insight	$91,145	11%
Presentation	$88,682	8%
Leadership	$87,861	7%
Salesforce	$87,039	6%
Customer Relationship	$87,039	6%
Collaboration	$87,039	6%

Get Latest Data

Customer Support Rep Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Rep's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

$66,148

Average $82,113/year

$88,239

$5,512

Average $6,843/month

$7,353

$1,272

Average $1,579/week

$1,697

$32

Average $39/hour

$42

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$88,239	$7,353	$1,697	$42
Average	$82,113	$6,843	$1,579	$39
25th Percentile	$66,148	$5,512	$1,272	$32

Salaries of jobs related to Customer Support Rep

Salary Trends for Customer Support Rep

Salaries for a Customer Support Rep can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $79,650 in 2023 to around $79,024 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Support Rep salary trends, .

Average Annual Salary of Customer Support Rep Over Time

2022

$???

2023

$79,650

2024

$79,609

2025

$79,024

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$79,650
2024	$79,609
2025	$79,024
2026	View More
2027	View More

Most common benefits for Customer Support Rep

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Disability

Healthcare

Pension

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Where Does Our Salary Data Come From?

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