Customer Support Rep Salary in the United States

How much does a Customer Support Rep make in the United States?

As of January 01, 2026, the average salary for a Customer Support Rep in the United States is $82,113 per year, which breaks down to an hourly rate of $39.

However, a Customer Support Rep's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $93,817
  • Majority Range (25th-75th percentile): $66,148 to $88,239
  • Entry-Level (10th percentile): $51,613
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View as table View as graph 25% $66,148 10% $51,613 90% $93,817 75% $88,239 $82,113 50%(Median) Didn’t find job title? Click

Customer Support Rep Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $88,239 $7,353 $1,697 $42
Average $82,113 $6,843 $1,579 $39
25th Percentile $66,148 $5,512 $1,272 $32
Check out Customer Support Rep Job Openings in the United States
Customer Support Clerk

Berkheimer Tax Innovations - BANGOR, PA

Customer Support Clerk

Berkheimer Tax Innovations - HAZLETON, PA

Customer Service&Operations Support

Sprague Pest Solutions - PORTLAND, OR

Customer Service Inside Sales Rep

Concentrix - GOLDENROD, FL

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Key Factors That Influence Customer Support Rep Salaries

A Customer Support Rep's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Rep Salaries?

Experience is a primary driver of a Customer Support Rep's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $76,569
  • Early Career (1-2 years): $77,678
  • Mid-Level (2-4 years): $79,895
  • Senior-Level (5-8 years): $84,260
  • Expert (over 8 years): $86,249
Levels Salary
Entry Level Customer Support Rep$76,569
Intermediate Level Customer Support Rep$77,678
Senior Level Customer Support Rep$79,895
Specialist Level Customer Support Rep$84,260
Expert Level Customer Support Rep$86,249
$76,569 0 yr
$77,678 < 2 yrs
$79,895 2-4 yrs
$84,260 5-8 yrs
$86,249 > 8 yrs
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What Am I Worth?

Top Paying Cities for Customer Support Reps

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $103,569
  • San Francisco: $102,551
  • Oakland: $100,276

What Skills Can Increase a Customer Support Rep's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 19.98% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Success (Mentioned in 1.48% Job Postings): Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service.
  • CRM (Mentioned in 1.11% Job Postings): Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
See More Skills
Skills Demand Percentage
Customer Service 19.98%
Customer Success 1.48%
CRM 1.11%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Rep's salary.
  • Insight: Can increase your salary by up to 11%.
  • Presentation: Can increase your salary by up to 8%.
  • Leadership: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Insight
$91,145
11%
Presentation
$88,682
8%
Leadership
$87,861
7%
Salesforce
$87,039
6%
Customer Relationship
$87,039
6%
Collaboration
$87,039
6%
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Customer Support Rep Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Rep's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

Salary Trends for Customer Support Rep

Salaries for a Customer Support Rep can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $79,650 in 2023 to around $79,024 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Support Rep salary trends, .

Average Annual Salary of Customer Support Rep Over Time

2022
$???
2023
$79,650
2024
$79,609
2025
$79,024
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $79,650
2024 $79,609
2025 $79,024
2026
View More
2027
View More

Most common benefits for Customer Support Rep

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Support Rep

Here are companies hiring for Customer Support Rep and their salaries, click below for more details.

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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