As of July 01, 2026, the average salary for a Customer Support Rep in Massachusetts is $89,405 per year, which breaks down to an hourly rate of $43.
However, a Customer Support Rep's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Support Rep Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $96,099 | $8,008 | $1,848 | $46 |
| Average | $89,405 | $7,450 | $1,719 | $43 |
| 25th Percentile | $72,050 | $6,004 | $1,386 | $35 |
Staffing - Marlborough, MA
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A Customer Support Rep's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Support Rep's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Technical... Level Customer Support Rep | $66,969 |
| Technical... Level Customer Support Rep | $77,164 |
| Customer ... Level Customer Support Rep | $90,610 |
| Technical... Level Customer Support Rep | $114,468 |
| Technical... Level Customer Support Rep | $81,371 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Reps. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Support Rep roles, the industry you choose can affect earning potential by as much as 80% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Software & Networking sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Support Rep positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Support Rep as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $125,167 | $60.0 | 40% |
| Software & Networking | $116,226 | $56.0 | 30% |
| Internet | $111,756 | $54.0 | 25% |
| Energy & Utilities | $107,286 | $52.0 | 20% |
| Pharmaceuticals | $107,286 | $52.0 | 20% |
Understanding how a Customer Support Rep's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $96,099 | $8,008 | $1,848 | $46 |
| Average | $89,405 | $7,450 | $1,719 | $43 |
| 25th Percentile | $72,050 | $6,004 | $1,386 | $35 |
Ready to take the next step in your career? Browse thousands of current Customer Support Rep job openings on our job board. Use the search bar below to find your perfect match.
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