Help Desk Representative Salary in Massachusetts

How much does a Help Desk Representative make in Massachusetts?

As of May 01, 2026, the average salary for a Help Desk Representative in Massachusetts is $73,530 per year, which breaks down to an hourly rate of $35.

However, a Help Desk Representative's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $95,004
Majority Range (25th-75th percentile): $67,588 to $84,770
Entry-Level (10th percentile): $62,178

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Help Desk Representative Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$84,770	$7,064	$1,630	$41
Average	$73,530	$6,127	$1,414	$35
25th Percentile	$67,588	$5,632	$1,300	$32

You may get higher pay by adjusting the following factors:

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Check out Help Desk Representative Job Openings in Massachusetts

Information Technology Help Desk Technician

Dew Software - Boston, MA

Help Desk Specialist

INA Solution - Foxborough (Foxboro), MA

Help Desk Analyst

Polar Beverages - Worcester, MA

Help Desk Technician

Gandara Mental Health Center, Inc. - Springfield, MA

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Key Factors That Influence Help Desk Representative Salaries

A Help Desk Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Help Desk Representative Salaries?

Experience is a primary driver of a Help Desk Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $56,295
Early Career (1-2 years): $65,337
Mid-Level (2-4 years): $73,942
Senior-Level (5-8 years): $81,530
Expert (over 8 years): $91,607

Levels	Salary
Help Desk... Level Help Desk Representative	$56,295
Help Desk... Level Help Desk Representative	$65,337
Help Desk... Level Help Desk Representative	$73,942
Help Desk... Level Help Desk Representative	$81,530
Help Desk... Level Help Desk Representative	$91,607

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What Am I Worth?

How Do Help Desk Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Help Desk Representatives. For example, consider the average annual salaries in these key locations:

District of Columbia: $74,807.
California: $74,523.
Massachusetts: $73,530.

District of Columbia $74,807 California $74,523 Massachusetts $73,530 Washington $73,259 New Jersey $73,232 Alaska $73,138 Connecticut $72,205 New York $71,827

Hawaii $70,618 Rhode Island $70,050 Maryland $69,665 Minnesota $69,138 Colorado $68,935 Illinois $68,868 Oregon $68,611 Delaware $68,422

New Hampshire $68,303 Virginia $68,037 Pennsylvania $67,260 Nevada $66,868 North Dakota $66,739 Michigan $66,537 Wisconsin $66,462 Vermont $66,314

Texas $65,902 Maine $65,875 Arizona $65,834 Ohio $65,787 Georgia $65,165 Indiana $64,854 Wyoming $64,794 Utah $64,699

Iowa $64,658 Kansas $64,334 Louisiana $64,240 North Carolina $64,206 Missouri $64,192 Florida $63,929 Montana $63,787 Nebraska $63,652

Kentucky $63,577 South Carolina $63,307 Tennessee $63,138 Idaho $63,071 New Mexico $62,577 Oklahoma $62,469 Alabama $62,071 South Dakota $61,402

Arkansas $61,037 West Virginia $60,841 Mississippi $60,253

Top Paying Cities for Help Desk Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $69,697
Amherst: $70,206
Barre: $70,907

Agawam, MA $69,697 Amherst, MA $70,206 Barre, MA $70,907 Belchertown, MA $70,141 Blandford, MA $70,010 Bondsville, MA $70,153 Brimfield, MA $70,533 Chester, MA $69,719

Chesterfield, MA $69,728 Chicopee, MA $69,688 Cummington, MA $69,539 Easthampton, MA $69,852 East Longmeadow, MA $69,738 East Otis, MA $70,022 Feeding Hills, MA $69,735 Gilbertville, MA $70,716

Goshen, MA $69,722 Granby, MA $69,872 Granville, MA $70,245 Hadley, MA $70,020 Hampden, MA $69,881 Hardwick, MA $70,755 Hatfield, MA $70,033 Haydenville, MA $69,947

Holyoke, MA $69,751 Huntington, MA $69,814 Leeds, MA $69,860 Leverett, MA $70,294 Ludlow, MA $69,816 Monson, MA $70,157 North Amherst, MA $70,159 Northampton, MA $69,908

Florence, MA $69,866 North Hatfield, MA $70,001 Oakham, MA $70,880 Palmer, MA $70,239 Plainfield, MA $69,517 Russell, MA $69,999 Shutesbury, MA $70,402 Southampton, MA $69,814

South Barre, MA $70,879 South Hadley, MA $69,833 Southwick, MA $69,984 Thorndike, MA $70,149 Three Rivers, MA $70,053 Wales, MA $70,470 Ware, MA $70,476 Warren, MA $70,589

West Chesterfield, MA $69,720 Westfield, MA $69,836 West Hatfield, MA $69,963 West Springfield, MA $69,692 West Warren, MA $70,484 Whately, MA $70,005 Wheelwright, MA $70,834 Wilbraham, MA $69,850

Williamsburg, MA $69,803 Woronoco, MA $69,928 Worthington, MA $69,576 Springfield, MA $69,685 Longmeadow, MA $69,710 Indian Orchard, MA $69,716 Pittsfield, MA $69,314 Adams, MA $69,241

Ashley Falls, MA $70,172 Becket, MA $69,508 Berkshire, MA $69,307 Cheshire, MA $69,286 Dalton, MA $69,314 Glendale, MA $69,337 Great Barrington, MA $69,782 Hinsdale, MA $69,368

Housatonic, MA $69,347 Lanesboro, MA $69,259 Lee, MA $69,386 Lenox, MA $69,300 Lenox Dale, MA $69,310 Middlefield, MA $69,426 Mill River, MA $70,001 Monterey, MA $69,770

North Adams, MA $69,206 North Egremont, MA $69,701 Otis, MA $69,832 Richmond, MA $69,239 Sandisfield, MA $70,191 Savoy, MA $69,368 Sheffield, MA $70,060 South Egremont, MA $69,923

Southfield, MA $70,224 South Lee, MA $69,447 Stockbridge, MA $69,301 Tyringham, MA $69,589 West Stockbridge, MA $69,254 Williamstown, MA $68,994 Windsor, MA $69,356 Greenfield, MA $70,112

Ashfield, MA $69,687 Athol, MA $70,939 Bernardston, MA $70,232 Buckland, MA $69,693 Charlemont, MA $69,552 Colrain, MA $69,980 Conway, MA $69,932 Deerfield, MA $70,093

Drury, MA $69,410 Erving, MA $70,478 Heath, MA $69,637 Lake Pleasant, MA $70,341 Millers Falls, MA $70,404 Monroe Bridge, MA $69,305 Montague, MA $70,312 Gill, MA $70,350

New Salem, MA $70,599 Northfield, MA $70,397 Orange, MA $70,701 Petersham, MA $70,891 Rowe, MA $69,445 Royalston, MA $70,752 Shelburne Falls, MA $69,901 South Deerfield, MA $70,053

Sunderland, MA $70,224 Turners Falls, MA $70,303 Warwick, MA $70,436 Wendell, MA $70,501 Wendell Depot, MA $70,525 Fitchburg, MA $71,422 Ashburnham, MA $71,203 Ashby, MA $71,405

Ayer, MA $72,041 Devens, MA $71,878 Baldwinville, MA $71,003 East Templeton, MA $71,079 Gardner, MA $71,157 Westminster, MA $71,163 Groton, MA $72,097 Harvard, MA $71,962

Hubbardston, MA $71,091 Leominster, MA $71,438 Littleton, MA $72,217 Lunenburg, MA $71,664 Pepperell, MA $72,084 Shirley, MA $71,868 Still River, MA $71,784 Templeton, MA $71,076

Townsend, MA $71,822 West Groton, MA $71,965 West Townsend, MA $71,656 Winchendon, MA $70,952 Winchendon Springs, MA $71,016 Auburn, MA $70,800 North Dartmouth, MA $71,220 South Dartmouth, MA $71,224

North Attleboro, MA $70,868 Plainville, MA $71,357 Attleboro Falls, MA $70,969 North Dighton, MA $71,124 Norton, MA $72,079 Raynham, MA $72,462 Raynham Center, MA $72,388 Rehoboth, MA $70,397

Rochester, MA $71,391 Seekonk, MA $70,074 Swansea, MA $70,527 Berkley, MA $71,463 Taunton, MA $71,888 Westport, MA $71,196 Westport Point, MA $71,188 Berlin, MA $71,307

Cataumet, MA $71,549 Blackstone, MA $71,031 Boylston, MA $70,918 Brookfield, MA $70,768 Charlton, MA $70,855 Charlton City, MA $70,858 Charlton Depot, MA $70,858 Clinton, MA $71,213

East Brookfield, MA $70,826 Douglas, MA $70,947 East Princeton, MA $71,093 Fiskdale, MA $70,737 Grafton, MA $70,881 Holden, MA $70,815 Holland, MA $70,621 Jefferson, MA $70,876

Lancaster, MA $71,551 Leicester, MA $70,806 Linwood, MA $71,060 Manchaug, MA $70,895 Millbury, MA $70,805 Millville, MA $70,983 New Braintree, MA $70,807 Northborough, MA $71,025

Northbridge, MA $71,038 North Brookfield, MA $70,829 North Grafton, MA $70,839 North Oxford, MA $70,833 North Uxbridge, MA $70,997 Oxford, MA $70,868 Princeton, MA $71,084 Rochdale, MA $70,811

Rutland, MA $70,919 Shrewsbury, MA $70,815 Southbridge, MA $70,841 South Grafton, MA $70,925 South Lancaster, MA $71,383 Spencer, MA $70,830 Sterling, MA $71,174 Sturbridge, MA $70,791

Upton, MA $71,123 Uxbridge, MA $71,019 Webster, MA $70,922 Dudley, MA $70,897 Westborough, MA $71,082 West Boylston, MA $70,889 West Brookfield, MA $70,691 West Millbury, MA $70,813

Whitinsville, MA $71,016 Sutton, MA $70,886 Worcester, MA $70,786 East Walpole, MA $73,003 Cherry Valley, MA $70,795 Paxton, MA $70,818 Framingham, MA $72,437 Village Of Nagog Woods, MA $72,319

Boxborough, MA $72,088 Acton, MA $72,316 Ashland, MA $71,997 Bedford, MA $72,615 Hanscom Afb, MA $73,011 Bolton, MA $71,677 Carlisle, MA $72,391 Concord, MA $72,573

Fayville, MA $71,864 Holliston, MA $71,978 Hopedale, MA $71,377 Hopkinton, MA $71,462 Hudson, MA $71,781 Marlborough, MA $71,663 Maynard, MA $72,294 Mendon, MA $71,249

Milford, MA $71,494 Natick, MA $73,326 Sherborn, MA $72,826 Southborough, MA $71,655 Foxboro, MA $72,424 Franklin, MA $71,651 Greenbush, MA $73,121 Green Harbor, MA $72,727

Hingham, MA $73,600 Hull, MA $74,341 Humarock, MA $72,817 Mansfield, MA $72,315 Marshfield, MA $72,765 Marshfield Hills, MA $72,887 Medfield, MA $72,969 Medway, MA $71,965

Millis, MA $72,501 Minot, MA $73,121 Norfolk, MA $72,290 North Marshfield, MA $72,727 North Scituate, MA $73,245 Norwell, MA $73,049 Norwood, MA $73,419 Ocean Bluff, MA $72,727

Scituate, MA $73,192 Sharon, MA $72,811 Sheldonville, MA $71,664 South Walpole, MA $72,547 Stoughton, MA $72,867 Walpole, MA $72,829 Westwood, MA $73,846 Wrentham, MA $71,652

Boston, MA $75,077 Roxbury, MA $75,071 Roxbury Crossing, MA $75,073 Dorchester, MA $75,051 Dorchester Center, MA $74,998 Mattapan, MA $74,951 Charlestown, MA $75,067 Jamaica Plain, MA $75,040

Roslindale, MA $74,937 West Roxbury, MA $74,827 Allston, MA $75,054 Brighton, MA $75,017 Hyde Park, MA $74,710 Readville, MA $74,666 Cambridge, MA $75,027 Somerville, MA $75,062

Malden, MA $74,914 Everett, MA $75,019 Chelsea, MA $75,027 Revere, MA $74,911 Winthrop, MA $74,977 Medford, MA $74,946 West Medford, MA $74,886 Quincy, MA $74,460

Melrose, MA $74,678 Stoneham, MA $74,334 Braintree, MA $73,676 Milton, MA $74,577 Milton Village, MA $74,819 Weymouth, MA $73,575 East Weymouth, MA $73,657 South Weymouth, MA $73,050

North Weymouth, MA $74,292 East Boston, MA $75,076 Brockton, MA $72,834 Avon, MA $72,866 Bridgewater, MA $72,671 Bryantville, MA $72,725 Carver, MA $71,980 Duxbury, MA $72,527

East Bridgewater, MA $72,808 Easton, MA $72,819 Elmwood, MA $72,776 Halifax, MA $72,657 Hanover, MA $72,897 Hanson, MA $72,760 Holbrook, MA $72,899 Middleboro, MA $71,890

Manomet, MA $72,102 Lakeville, MA $71,676 Monponsett, MA $72,682 Abington, MA $72,869 North Carver, MA $72,186 North Easton, MA $72,833 North Pembroke, MA $72,778 Pembroke, MA $72,747

Plymouth, MA $72,006 Kingston, MA $72,463 South Carver, MA $71,885 Plympton, MA $72,434 Randolph, MA $73,162 Rockland, MA $72,903 South Easton, MA $72,778 West Bridgewater, MA $72,829

White Horse Beach, MA $72,143 Whitman, MA $72,842 Lexington, MA $73,748 Brookline, MA $75,040 Brookline Village, MA $75,050 Waltham, MA $74,199 North Waltham, MA $74,613 New Town, MA $74,845

Babson Park, MA $74,180 Newton, MA $74,905 Newton Center, MA $74,854 Newtonville, MA $74,805 Newton Highlands, MA $74,790 Newton Lower Falls, MA $74,451 Newton Upper Falls, MA $74,703 West Newton, MA $74,684

Auburndale, MA $74,537 Chestnut Hill, MA $74,989 Waban, MA $74,653 Watertown, MA $74,969 Arlington, MA $74,784 Arlington Heights, MA $74,746 Belmont, MA $74,834 Waverley, MA $74,902

Wellesley Hills, MA $74,179 Wellesley, MA $73,913 Needham, MA $74,322 Weston, MA $73,876 Needham Heights, MA $74,582 Nonantum, MA $74,845 Buzzards Bay, MA $71,721 Lincoln, MA $73,302

Stow, MA $72,040 Sudbury, MA $72,624 Wayland, MA $73,237 Woodville, MA $71,406 Woburn, MA $73,667 Burlington, MA $72,994 Andover, MA $71,521 Billerica, MA $72,382

Chelmsford, MA $72,431 Dracut, MA $72,305 Dunstable, MA $72,275 Haverhill, MA $71,453 Georgetown, MA $71,570 Groveland, MA $71,499 Lawrence, MA $71,368 Methuen, MA $71,380

North Andover, MA $71,453 Lowell, MA $72,441 Merrimac, MA $71,418 North Billerica, MA $72,412 North Chelmsford, MA $72,422 North Reading, MA $72,162 Nutting Lake, MA $72,417 Pinehurst, MA $72,498

Reading, MA $72,864 Tewksbury, MA $72,165 Tyngsboro, MA $72,346 Wakefield, MA $73,758 West Boxford, MA $71,584 Westford, MA $72,351 Wilmington, MA $72,227 Winchester, MA $74,482

Lynn, MA $74,389 Saugus, MA $74,484 Swampscott, MA $74,030 Nahant, MA $74,610 Amesbury, MA $71,377 Beverly, MA $72,711 Boxford, MA $71,553 Byfield, MA $71,616

Danvers, MA $72,569 Essex, MA $72,152 Gloucester, MA $72,230 Hamilton, MA $72,292 Hathorne, MA $72,326 Chilmark, MA $71,450 East Falmouth, MA $71,582 East Sandwich, MA $71,886

East Wareham, MA $71,705 Edgartown, MA $71,674 Falmouth, MA $71,482 Woods Hole, MA $71,338 Menemsha, MA $71,476 Monument Beach, MA $71,599 Nantucket, MA $72,083 North Falmouth, MA $71,507

Oak Bluffs, MA $71,601 Onset, MA $71,616 Pocasset, MA $71,572 Sagamore, MA $71,823 Sagamore Beach, MA $71,857 Sandwich, MA $71,832 Siasconset, MA $72,009 Silver Beach, MA $71,475

Vineyard Haven, MA $71,530 Wareham, MA $71,557 West Chop, MA $71,551 West Falmouth, MA $71,462 West Tisbury, MA $71,511 West Wareham, MA $71,526 Hyannis, MA $72,136 Barnstable, MA $71,978

Brewster, MA $72,078 Centerville, MA $71,953 Chatham, MA $72,126 Cotuit, MA $71,809 Ipswich, MA $71,895 Cummaquid, MA $72,000 Lynnfield, MA $73,121 Manchester, MA $72,589

Marblehead, MA $73,445 Middleton, MA $72,009 Newburyport, MA $71,475 Newbury, MA $71,605 Salisbury, MA $71,324 Peabody, MA $73,230 Prides Crossing, MA $72,756 Rockport, MA $72,084

Rowley, MA $71,728 Salem, MA $73,206 South Hamilton, MA $72,176 Topsfield, MA $71,945 Wenham, MA $72,354 West Newbury, MA $71,499 Accord, MA $73,098 Bellingham, MA $71,357

Brant Rock, MA $72,580 Canton, MA $73,208 Cohasset, MA $73,586 Dedham, MA $74,457 Dover, MA $73,534 East Mansfield, MA $72,601 Dennis, MA $72,060 Dennis Port, MA $72,202

East Dennis, MA $72,007 Eastham, MA $71,980 East Orleans, MA $71,712 Forestdale, MA $71,736 Harwich, MA $72,138 Harwich Port, MA $72,172 Hyannis Port, MA $72,002 Marstons Mills, MA $71,874

Mashpee, MA $71,715 North Chatham, MA $72,112 North Eastham, MA $71,979 North Truro, MA $71,853 Orleans, MA $72,043 Osterville, MA $71,882 Provincetown, MA $71,963 South Chatham, MA $72,143

South Dennis, MA $72,142 South Harwich, MA $72,153 South Orleans, MA $72,066 South Wellfleet, MA $71,828 South Yarmouth, MA $72,183 Truro, MA $71,799 Wellfleet, MA $71,884 West Barnstable, MA $71,966

West Chatham, MA $72,137 West Dennis, MA $72,155 West Harwich, MA $72,173 West Hyannisport, MA $72,045 West Yarmouth, MA $72,125 Yarmouth Port, MA $72,091 Assonet, MA $71,286 Attleboro, MA $70,650

Chartley, MA $72,145 Cuttyhunk, MA $71,305 Dartmouth, MA $71,221 Dighton, MA $70,891 East Freetown, MA $71,300 East Taunton, MA $71,837 Fairhaven, MA $71,222 Fall River, MA $71,099

Somerset, MA $70,752 Marion, MA $71,378 Mattapoisett, MA $71,258 New Bedford, MA $71,219 Acushnet, MA $71,243

Help Desk Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Help Desk Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 01, 2026

$67,588

Average $73,530/year

$84,770

$5,632

Average $6,127/month

$7,064

$1,300

Average $1,414/week

$1,630

$32

Average $35/hour

$41

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$84,770	$7,064	$1,630	$41
Average	$73,530	$6,127	$1,414	$35
25th Percentile	$67,588	$5,632	$1,300	$32

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