What are the main factors that influence a Software Support Analyst's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change a Software Support Analyst's salary?

A Software Support Analyst's salary grows with experience: starting around $65,574 for beginners, reaching about $67,313 at mid-level, and approach $74,351 for experts.

What are the highest paying states for a Software Support Analyst?

Software Support Analyst salary varies significantly by state. The top 3 highest paying states for Software Support Analyst roles are District of Columbia $74,696, California $74,413, Massachusetts $73,421. These tech hubs typically pay 10-15% above the national average.

How much do different types of Software Support Analyst roles make?

Salaries for Software Support Analyst level roles vary by specialization: Decision Support Software Manager: $135,490; Software Analyst: $128,002; Manager of Software Technical Support: $127,290; Software Engineering Support Manager: $127,290; Software Support Manager: $127,288.

How do different companies affect a Software Support Analyst's salary?

Company size, industry, and compensation structure create significant salary variations for Software Support Analyst roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Software Support Analyst Salary in the United States

How much does a Software Support Analyst make in the United States?

As of January 01, 2026, the average salary for a Software Support Analyst in the United States is $67,464 per year, which breaks down to an hourly rate of $32.

However, a Software Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $87,167
Majority Range (25th-75th percentile): $62,020 to $77,778
Entry-Level (10th percentile): $57,063

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Software Support Analyst Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$77,778	$6,481	$1,496	$37
Average	$67,464	$5,622	$1,297	$32
25th Percentile	$62,020	$5,168	$1,193	$30

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Key Factors That Influence Software Support Analyst Salaries

A Software Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Software Support Analyst Salaries?

Experience is a primary driver of a Software Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $65,574
Early Career (1-2 years): $65,952
Mid-Level (2-4 years): $67,313
Senior-Level (5-8 years): $72,125
Expert (over 8 years): $74,351

Levels	Salary
Entry Level Software Support Analyst	$65,574
Intermediate Level Software Support Analyst	$65,952
Senior Level Software Support Analyst	$67,313
Specialist Level Software Support Analyst	$72,125
Expert Level Software Support Analyst	$74,351

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What Am I Worth?

How Do Software Support Analyst Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Software Support Analysts. For example, consider the average annual salaries in these key locations:

District of Columbia: $74,696.
California: $74,413.
Massachusetts: $73,421.

District of Columbia $74,696 California $74,413 Massachusetts $73,421 Washington $73,151 New Jersey $73,124 Alaska $73,030 Connecticut $72,099 New York $71,721

Hawaii $70,513 Rhode Island $69,947 Maryland $69,562 Minnesota $69,036 Colorado $68,834 Illinois $68,766 Oregon $68,510 Delaware $68,321

New Hampshire $68,202 Virginia $67,936 Pennsylvania $67,160 Nevada $66,769 North Dakota $66,641 Michigan $66,439 Wisconsin $66,364 Vermont $66,216

Texas $65,804 Maine $65,777 Arizona $65,737 Ohio $65,690 Georgia $65,069 Indiana $64,759 Wyoming $64,698 Utah $64,604

Iowa $64,563 Kansas $64,239 Louisiana $64,145 North Carolina $64,111 Missouri $64,098 Florida $63,834 Montana $63,693 Nebraska $63,558

Kentucky $63,484 South Carolina $63,214 Tennessee $63,045 Idaho $62,978 New Mexico $62,485 Oklahoma $62,377 Alabama $61,979 South Dakota $61,311

Arkansas $60,947 West Virginia $60,751 Mississippi $60,164

Top Paying Cities for Software Support Analysts

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $85,092
San Francisco: $84,256
Oakland: $82,387

San Jose, CA $85,092

San Francisco, CA $84,256

Oakland, CA $82,387

New York, NY $78,184

Queens Village, NY $77,678

Paramus, NJ $77,138

Passaic, NJ $77,071

Bergenfield, NJ $77,003

Stamford, CT $76,902

Huntington, NY $76,835

Newark, NJ $76,396

Bridgeport, CT $76,261

New Brunswick, NJ $76,039

Vallejo, CA $75,897

Middlesex, NJ $75,857

Somerset, NJ $75,796

Petaluma, CA $75,641

Santa Cruz, CA $75,378

Boston, MA $75,243

Monterey, CA $74,905

Fairbanks, AK $74,858

Los Angeles, CA $74,730

Washington, DC $74,696

Seattle, WA $74,575

Santa Rosa, CA $74,561

Juneau, AK $74,366

Orange, CA $74,143

Anchorage, AK $74,022

Anaheim, CA $73,974

Santa Ana, CA $73,873

Nassau, NY $73,833

Long Beach, CA $73,806

Danbury, CT $73,785

Santa Maria, CA $73,556

Everett, WA $73,543

Bremerton, WA $73,212

Trenton, NJ $73,084

Sacramento, CA $73,057

San Diego, CA $73,023

Brockton, MA $72,996

Tacoma, WA $72,969

Santa Barbara, CA $72,875

Lowell, MA $72,605

New Suffolk, NY $72,578

Nashua, NH $72,497

Lompoc, CA $72,389

Ventura, CA $72,321

Stockton, CA $72,301

New Haven, CT $72,166

Atlantic City, NJ $71,991

Hartford, CT $71,842

Modesto, CA $71,809

Poughkeepsie, NY $71,660

New Britain, CT $71,627

Olympia, WA $71,532

Kennewick, WA $71,532

New London, CT $71,519

Norwich, CT $71,498

Lawrence, MA $71,465

Bakersfield, CA $71,276

Riverside, CA $71,181

New Bedford, MA $71,181

Richland, WA $71,114

Portsmouth, NH $71,060

Vineland, NJ $71,046

San Bernardino, CA $70,992

Boulder, CO $70,803

Worcester, MA $70,749

Portland, OR $70,689

Saint Paul, MN $70,608

Minneapolis, MN $70,608

Philadelphia, PA $70,513

Honolulu, HI $70,156

Springfield, MA $69,920

Providence, RI $69,913

Chicago, IL $69,717

Bellingham, WA $69,636

Baltimore, MD $69,562

Chico, CA $69,393

Wilmington, DE $69,279

Pittsfield, MA $69,211

Manchester, NH $69,083

Spokane, WA $68,786

Denver, CO $68,780

Albany, NY $68,462

Troy, NY $68,435

Schenectady, NY $68,294

Burlington, VT $68,145

Portland, ME $67,909

Salem, OR $67,855

Yakima, WA $67,842

Ann Arbor, MI $67,822

Rochester, MN $67,633

Fresno, CA $67,599

Reno, NV $67,599

Milwaukee, WI $67,538

Detroit, MI $67,471

Allentown, PA $67,451

Carson City, NV $67,444

Houston, TX $67,343

Colorado Springs, CO $67,336

Syracuse, NY $67,302

Eugene, OR $67,174

Bismarck, ND $67,093

Gary, IN $67,093

Galveston, TX $67,093

Springfield, OR $67,039

Medford, OR $66,877

Fort Collins, CO $66,850

Austin, TX $66,796

Mesa, AZ $66,654

Phoenix, AZ $66,641

Dallas, TX $66,621

Reading, PA $66,580

Saint Cloud, MN $66,553

Concord, NH $66,493

Madison, WI $66,466

Utica, NY $66,283

Raleigh, NC $66,229

Las Vegas, NV $66,223

Rochester, NY $66,175

Des Moines, IA $66,169

Atlanta, GA $66,061

Battle Creek, MI $66,041

Salt Lake City, UT $66,020

Lancaster, PA $65,919

Champaign, IL $65,906

Harrisburg, PA $65,825

Durham, NC $65,764

Kansas City, MO $65,757

Kansas City, KS $65,744

Fort Worth, TX $65,737

Boca Raton, FL $65,710

Cleveland, OH $65,703

Columbus, OH $65,690

Pittsburgh, PA $65,683

Richmond, VA $65,656

Indianapolis, IN $65,642

Cincinnati, OH $65,555

Petersburg, VA $65,454

Billings, MT $65,305

Lansing, MI $65,305

Huntsville, AL $65,305

Lebanon, PA $65,298

Dayton, OH $65,292

Pueblo, CO $65,292

Appleton, WI $65,271

Buffalo, NY $65,244

Racine, WI $65,211

Charlotte, NC $65,204

Saint Louis, MO $65,184

Springfield, IL $65,157

Elkhart, IN $65,143

York, PA $65,143

Gastonia, NC $65,136

Benton Harbor, MI $65,136

Beaumont, TX $65,096

Lorain, OH $65,083

Toledo, OH $65,056

Binghamton, NY $65,022

Rock Hill, SC $65,015

Rockford, IL $64,981

Fargo, ND $64,948

Elyria, OH $64,948

Flagstaff, AZ $64,900

Fort Lauderdale, FL $64,860

Miami, FL $64,819

Duluth, MN $64,711

Bangor, ME $64,624

Cedar Rapids, IA $64,550

Louisville, KY $64,516

Grand Rapids, MI $64,502

Hialeah, FL $64,496

Casper, WY $64,401

Scranton, PA $64,320

New Orleans, LA $64,300

Virginia Beach, VA $64,293

Akron, OH $64,259

Peoria, IL $64,172

Sarasota, FL $64,158

Green Bay, WI $64,111

Baton Rouge, LA $64,077

Charleston, SC $64,064

Nashville, TN $64,044

Jamestown, NY $64,030

Davenport, IA $64,030

Tucson, AZ $63,996

Cheyenne, WY $63,976

Saint Petersburg, FL $63,956

Tampa, FL $63,942

Omaha, NE $63,929

Port Arthur, TX $63,902

Evansville, IN $63,902

Bradenton, FL $63,875

Santa Fe, NM $63,753

Orlando, FL $63,686

Clearwater, FL $63,612

Canton, OH $63,470

La Crosse, WI $63,470

Grand Forks, ND $63,450

Albuquerque, NM $63,430

Tulsa, OK $63,430

Newport News, VA $63,423

High Point, NC $63,403

Ogden, UT $63,376

Corpus Christi, TX $63,322

Laramie, WY $63,281

Norfolk, VA $63,281

Rock Island, IL $63,241

Saginaw, MI $63,227

Jacksonville, FL $63,221

Salisbury, NC $63,207

Memphis, TN $63,194

Moline, IL $63,160

Fort Myers, FL $63,140

Waterloo, IA $63,052

Spartanburg, SC $62,984

Lincoln, NE $62,951

Fort Wayne, IN $62,937

Birmingham, AL $62,863

Cedar Falls, IA $62,849

Provo, UT $62,843

Springfield, OH $62,836

San Antonio, TX $62,822

Greensboro, NC $62,795

South Bend, IN $62,789

Winston Salem, NC $62,782

Boise, ID $62,762

Savannah, GA $62,715

Muskegon, MI $62,593

Lima, OH $62,512

Lake Charles, LA $62,485

Anderson, IN $62,472

Lexington, KY $62,451

Augusta, GA $62,431

Greenville, SC $62,431

Wichita, KS $62,370

Tuscaloosa, AL $62,370

Columbia, SC $62,310

Bloomington, IN $62,141

Roanoke, VA $62,101

Asheville, NC $62,013

Knoxville, TN $61,898

Shreveport, LA $61,891

Wilmington, NC $61,804

Frankfort, KY $61,676

Oklahoma City, OK $61,628

Chillicothe, OH $61,601

Longview, TX $61,595

Topeka, KS $61,574

Mobile, AL $61,473

Terre Haute, IN $61,446

Erie, PA $61,439

Altoona, PA $61,406

Melbourne, FL $61,385

Amarillo, TX $61,359

Killeen, TX $61,338

Fayetteville, AR $61,284

Sioux Falls, SD $61,237

Chattanooga, TN $61,197

Idaho Falls, ID $61,190

Gainesville, FL $61,048

Portsmouth, OH $61,014

Little Rock, AR $61,001

Lynchburg, VA $61,001

Lafayette, LA $60,974

Youngstown, OH $60,974

Temple, TX $60,947

Daytona Beach, FL $60,933

Clarksville, TN $60,927

Pensacola, FL $60,920

Hopkinsville, KY $60,718

Charleston, WV $60,711

Florence, SC $60,677

Sioux City, IA $60,637

Macon, GA $60,441

Tallahassee, FL $60,434

Fayetteville, NC $60,421

Waco, TX $60,407

Wichita Falls, TX $60,407

Pine Bluff, AR $60,380

Vincennes, IN $60,252

Lubbock, TX $60,225

Great Falls, MT $60,185

Alamogordo, NM $60,178

Abilene, TX $60,124

Rapid City, SD $60,036

Monroe, LA $60,036

Albany, GA $59,996

Huntington, WV $59,989

Jackson, MS $59,982

Greenville, MS $59,975

Parkersburg, WV $59,908

Montgomery, AL $59,895

Johnstown, PA $59,881

Springfield, MO $59,827

Biloxi, MS $59,793

Sumter, SC $59,652

Columbus, GA $59,645

Twin Falls, ID $59,604

Pascagoula, MS $59,517

Kingsport, TN $59,341

Gulfport, MS $59,321

Alexandria, LA $59,098

Fort Smith, AR $58,930

El Paso, TX $58,748

Helena, MT $58,660

Las Cruces, NM $58,444

Harlingen, TX $58,255

Pocatello, ID $58,194

Florence, AL $58,174

Brownsville, TX $58,161

Dothan, AL $58,053

Mcallen, TX $58,019

Columbus, MS $57,520

Altus, OK $57,209

Lawton, OK $57,081

Pierre, SD $56,838

What Skills Can Increase a Software Support Analyst's Salary?

Demanded Skills for the Role:

Troubleshooting (Mentioned in 10.49% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Microsoft Office (Mentioned in 2.79% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Computer Hardware (Mentioned in 1.81% Job Postings): Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.

See More Skills

Skills	Demand Percentage
Troubleshooting	10.49%
Microsoft Office	2.79%
Computer Hardware	1.81%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Software Support Analyst's salary.

Project Management: Can increase your salary by up to 10%.
Leadership: Can increase your salary by up to 7%.
Analysis: Can increase your salary by up to 7%.

Skill	Salary	Salary % Increase
Project Management	$74,210	10%
Leadership	$72,186	7%
Analysis	$72,186	7%
Collaboration	$70,837	5%
Innovation	$70,837	5%
Integrity	$70,163	4%

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How Education impacts a Software Support Analyst's Salary?

Your level of education can impact your salary potential. While many Software Support Analysts enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Software Support Analyst with a High School Diploma or Technical Certificate is between $65,057 and $68,880).

Software Support Analyst Salaries by Degree Level

Typical Education for Software Support Analyst

No Diploma 1.1%

High School 29.1%

Associates 24.0%

Bachelors 40.5%

Masters 5.0%

Doctorate 0.2%

view as table

Degree Level	% of user with this level of education
No Diploma	1.1%
High School	29.1%
Associates	24.0%
Bachelors	40.5%
Masters	5.0%
Doctorate	0.2%

view as graph

Software Support Analyst Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Software Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on January 01, 2026

$62,020

Average $67,464/year

$77,778

$5,168

Average $5,622/month

$6,481

$1,193

Average $1,297/week

$1,496

$30

Average $32/hour

$37

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$77,778	$6,481	$1,496	$37
Average	$67,464	$5,622	$1,297	$32
25th Percentile	$62,020	$5,168	$1,193	$30

Salaries of jobs related to Software Support Analyst

Salary Trends for Software Support Analyst

Salaries for a Software Support Analyst can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $63,581 in 2023 to around $63,515 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Software Support Analyst salary trends, .

Average Annual Salary of Software Support Analyst Over Time

2022

$???

2023

$63,581

2024

$63,763

2025

$63,515

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$63,581
2024	$63,763
2025	$63,515
2026	View More
2027	View More

Most common benefits for Software Support Analyst

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Where Does Our Salary Data Come From?

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We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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