Know your market value with insights across roles — from individual contributors to executive pay and overall company compensation trends.
Access a suite of powerful calculators to make data-driven career decisions.
Automate pay cycles, manage job architectures, and ensure pay equity with AI-powered compensation platforms.
Access validated salary benchmarks, labor market trends, and minimum wage data to stay competitive.
Participate in and purchase industry-specific salary surveys to obtain the most accurate, peer-reported pay data.
As of August 01, 2026, the average salary for a Software Support Analyst in Massachusetts is $73,499 per year, which breaks down to an hourly rate of $35.
However, a Software Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
Smart Recruiting
Recruit with AI
Software Support Analyst Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $84,739 | $7,062 | $1,630 | $41 |
| Average | $73,499 | $6,125 | $1,413 | $35 |
| 25th Percentile | $67,565 | $5,630 | $1,299 | $32 |
Symbotic - Andover, MA
CGL Electronic Security - Boston, MA
CGL Electronic Security - Westwood, MA
Flywire - Boston, MA
A Software Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Software Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Help Desk... Level Software Support Analyst | $56,250 |
| Help Desk... Level Software Support Analyst | $65,301 |
| Software ... Level Software Support Analyst | $73,911 |
| Help Desk... Level Software Support Analyst | $81,482 |
| Help Desk... Level Software Support Analyst | $91,543 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Software Support Analysts. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Software Support Analyst roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Internet and Software & Networking sectors offer the strongest compensation, at 25% above the average. In contrast, Software Support Analyst positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Software Support Analyst as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Internet | $91,874 | $44.0 | 25% |
| Software & Networking | $91,874 | $44.0 | 25% |
| Energy & Utilities | $88,199 | $42.0 | 20% |
| Financial Services | $88,199 | $42.0 | 20% |
| Pharmaceuticals | $88,199 | $42.0 | 20% |
Understanding how a Software Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $84,739 | $7,062 | $1,630 | $41 |
| Average | $73,499 | $6,125 | $1,413 | $35 |
| 25th Percentile | $67,565 | $5,630 | $1,299 | $32 |
Ready to take the next step in your career? Browse thousands of current Software Support Analyst job openings on our job board. Use the search bar below to find your perfect match.
DMS Vision, Inc.
Boston, MA
DMS Vision, Inc. | Boston, MA
Position :Software Quality Assurance Analyst (Hybrid) Location :Boston / Quincy, MA - Hybrid Duration :6Months Contract Visa :No H1B Must be local to Bosto... more
6 Days Ago
ShiftCode Analytics
Boston, MA
ShiftCode Analytics | Boston, MA
Trade Support Analyst. Location: Boston, MA. Rate: DOE (C2H) work is on site Tuesday - Thursday (work from home Monday and Friday) (locals only please). 3-... more
2 Days Ago
Morgan Stanley
Boston, MA
Morgan Stanley | Boston, MA
Morgan Stanley Investment Management. Morgan Stanley Investment Management ("MSIM"), together with its investment advisory affiliates, operates in 25 count... more
6 Days Ago
Franklin Sports
Stoughton, MA
Franklin Sports | Stoughton, MA
JR. SALES SUPPORT ANALYST, ECOMMERCE NON-EXEMPT. At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people movi... more
6 Days Ago
Community Care Cooperative
Boston, MA
Community Care Cooperative | Boston, MA
Job Description. Job Description. Location. Boston (Hybrid). Organization Summary. Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable C... more
5 Days Ago
Blue Prism Group
Boston, MA
Blue Prism Group | Boston, MA
Associate Manager, Tax BrightLine Product Support/Business AnalystAs a leading financial services and healthcare technology company based on revenue, SS&C ... more
6 Days Ago
Get a Salary Increase
Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings
Search thousands of open positions to find your next opportunity.
Adjust Employee Salary
Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs
Get the latest market price for benchmark jobs and jobs in your industry.
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.
Explore Cost of Living CalculatorSalary.com experts will help you thrive your workplaces.
Salary.com provides salary survey data for thousands of industry Jobs.
Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary.com's CompAnalyst platform offers:
