Handles low to mid-range complexity claims, with some exposure to high complexity claims, as defined by the CARE department processes and procedures.
December 17, 2022
Negotiates physical damage settlements with a diverse customer base and explains settlements, including total losses, so they are understood.
January 04, 2023
Develops a comprehensive understanding of and the ability to interpret Auto, Motorcycle, and Watercraft policies including applicable endorsements to resolve issues.
February 13, 2023
Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.
February 14, 2023
Works closely with salvage yards and/or vehicle inspection centers to settle total vehicle losses and to obtain the highest possible salvage return.
February 25, 2023
Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
March 17, 2023
Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
March 25, 2023
Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirements.
April 20, 2023
Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitably settles all assigned liability/bodily injury claims cases in accordance with company policies and procedures at values commensurate with damages sustained.
April 24, 2023
Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, take statements, develop an action plan, and perform an initial exposure assessment.
May 05, 2023