Estimates cost of labor and parts to repair or replace each damaged item and determines feasibility of repair versus replacement.
October 01, 2022
Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties.
February 05, 2023
Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
February 26, 2023
Review all final bills and supplemental billings for accuracy, and thoroughly check the final repairs prior to delivery to the customer.
March 18, 2023
Provide final inspection of all aspects of repairs and approve quality of finished repair before notifying customer of completion, and before customer takes possession of vehicle.
March 29, 2023
Obtain correct vehicle data to include insurance information, if applicable, as well as correct mileage, VIN# and customer information, including signature on RO and proper forms.
April 20, 2023