Contact Manager Salary in Norfolk, Virginia

What is the salary range of Contact Manager?

As of January 01, 2025, the average annual salary for a Contact Manager in Norfolk, VA is $95,093. Salary.com reports that pay typically ranges from $80,955 to $112,307, with most professionals earning between $68,083 and $127,979.

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Salary range for a Contact Manager

$80,955 to $112,307

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Contact Manager

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Job Openings for Contact Manager in Norfolk, VA

What does a Contact Manager do?

Common responsibilities of a Contact Manager

Act as a business partner while regularly educating, advising and informing your customers on marketing products, corporate merchandise, marketing trends and new campaign strategies.

November 16, 2022

Lead/direct senior business analysts, functional support area managers, and cross-functional execution teams on complex projects, performance improvement initiatives and organizational effectiveness analysis.

December 30, 2022

Develop and sustain a team of direct reports who are engaged in delivering the performance required to meet business targets, including coaching and the creation and implementation of training and development plans in an environment with a continuously evolving workforce.

March 08, 2023

Works closely with Senior Management and Director of Operations to create policy/procedures for their specific departments, and has direct external contact with business clients to provide sales support and resolution of escalated issues.

March 15, 2023

Support training efforts to ensure appropriate new hire training is achieving desired needs and the appropriate handoffs and tracking exist between contact center organization and training organization.

March 20, 2023

Manages and develops staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.

April 20, 2023

Assist other teams to ensure all project deliverables and outcomes are implemented on time, on budget, and within scope to meet the expectations of the project sponsor and owner.

April 24, 2023

Monitor completion of operational effectiveness/compliance requirements outlined in BMOs Policy and Procedures (PandP), and/or any other regulators and other communications as received, to manage risk within acceptable limits.

April 24, 2023

Drives employee engagement across the contact center ensuring employees are receiving training as required, team meetings are being held, one-on-one feedback sessions are being held, and recognition and rewards are utilized on a frequent basis to award positive behaviors.

April 30, 2023

Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.

May 12, 2023

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Contact Manager Salary By Experience Levels in Norfolk, VA

How much should you be earning in Contact Manager in Norfolk, VA based on your current experience?

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Contact Manager Salary By Level of Education in Norfolk, VA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Contact Manager in Norfolk, VA

Average Base Salary

Core compensation

80955

112307

95093

Average Total Cash Compensation

Includes base and annual incentives

85243

124954

102295

What is the average salary for Contact Manager in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Manager in Norfolk, VA. The base salary for Contact Manager ranges from $80,955 to $112,307 with the average base salary of $95,093. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,243 to $124,954 with the average total cash compensation of $102,295.

View Average Salary for Contact Manager as table

	Average Salary	Average Salary Range
Base Salary	$95,093	$80,955 - $112,307
Bonus	$7,202	$4,288 - $12,647
Total Pay	$102,295	$85,243 - $124,954

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Contact Manager Salary Near Norfolk, VA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Norfolk, VA
CITY, STATE Portsmouth, VA	AVERAGE SALARY RANGE $80,921 - $112,259	COMPARE TO Norfolk, VA
CITY, STATE Chesapeake, VA	AVERAGE SALARY RANGE $80,818 - $112,116	COMPARE TO Norfolk, VA
CITY, STATE Virginia Beach, VA	AVERAGE SALARY RANGE $82,158 - $113,976	COMPARE TO Norfolk, VA
CITY, STATE Hampton, VA	AVERAGE SALARY RANGE $81,368 - $112,879	COMPARE TO Norfolk, VA
CITY, STATE Suffolk, VA	AVERAGE SALARY RANGE $80,874 - $112,195	COMPARE TO Norfolk, VA
CITY, STATE Newport News, VA	AVERAGE SALARY RANGE $81,368 - $112,879	COMPARE TO Norfolk, VA

See salaries for Contact Manager in locations close to Norfolk, VA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Norfolk, Virginia

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Contact Center Manager	LOCATION Norfolk, VA	MINIMUM SALARY $79,689	MAXIMUM SALARY $110,788
JOB TITLE Contact Center Senior Manager	LOCATION Norfolk, VA	MINIMUM SALARY $122,903	MAXIMUM SALARY $163,139
JOB TITLE Contact Tracing Manager	LOCATION Norfolk, VA	MINIMUM SALARY $57,218	MAXIMUM SALARY $76,899
JOB TITLE Contact Center Quality Manager	LOCATION Norfolk, VA	MINIMUM SALARY $65,400	MAXIMUM SALARY $95,692
JOB TITLE Contact Center Operations Manager	LOCATION Norfolk, VA	MINIMUM SALARY $82,460	MAXIMUM SALARY $111,417
JOB TITLE Assistant Contact Center Manager	LOCATION Norfolk, VA	MINIMUM SALARY $84,596	MAXIMUM SALARY $117,609

The Contact Manager job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Norfolk, VA that might be a good fit for the type of job and salary you are looking for.

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