Demonstrated customer service skills (prompt, courteous, accurate information) through verbal and electronic correspondence are required.
September 11, 2021
Manages content throughout its lifecycle including gathering, creating, auditing/reviewing, updating and retiring information needed for frontline representatives to effectively support and serve customers.
November 17, 2021
Maintains current knowledge, skills and competencies through involvement in professional continuing education activities.
November 22, 2021
Review current scans against past scans to ensure Information Assurance Vulnerability Management (IAVM) compliance on required servers and equipment for SharePoint servers with relevance to the mission specific applications.
December 05, 2021
Creates region-specific and enterprise support content and announcements for customer contact representatives (primarily through KIQ) and customers (primarily through Cox.
December 12, 2021
Assist the Curriculum and LMS teams as needed with data or content management, distribution, analysis, project management, and other activities as needed.
January 13, 2022
Develop, deploy and implement Business Process Management (BPM) capabilities such as process design, mapping and modeling to improve business processes, organization efficiency and effectiveness.
January 16, 2022