Customer Care Lead Salary in Maryland

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How much does a Customer Care Lead make in Maryland? The average Customer Care Lead salary in Maryland is $65,527 as of April 24, 2024, but the range typically falls between $58,093 and $74,311. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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Salary range for a Customer Care Lead

$58,093 to $74,311

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Customer Care Lead

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Location	Avg. Salary	Date Updated
Location Dundalk, MD	Avg. Salary $65,336	Date Updated April 24, 2024
Location Abell, MD	Avg. Salary $70,421	Date Updated April 24, 2024
Location Aberdeen, MD	Avg. Salary $64,001	Date Updated April 24, 2024
Location Aberdeen Proving Ground, MD	Avg. Salary $64,383	Date Updated April 24, 2024
Location Abingdon, MD	Avg. Salary $64,065	Date Updated April 24, 2024
Location Accident, MD	Avg. Salary $56,883	Date Updated April 24, 2024
Location Accokeek, MD	Avg. Salary $70,611	Date Updated April 24, 2024
Location Adamstown, MD	Avg. Salary $69,086	Date Updated April 24, 2024
Location Allen, MD	Avg. Salary $67,560	Date Updated April 24, 2024
Location Andrews Air Force Base, MD	Avg. Salary $70,738	Date Updated April 24, 2024

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Job Openings for Customer Care Lead in Maryland

Customer Care Group Team Lead (External Applicants)

CriminalRecordCheck.com - Raleigh , NC

Based on Experience Customer Care Group Team Lead ( External ) Full time - Remote Must be a resident in the state of North Carolina. PLEASE NOTE: This position is available to external applicants

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 41 days ago

Customer Care Administrator

LaSalle Network - Rolling Meadows , IL

Customer Care Administrator Responsibilities: * Dispatch Certified Chefs as requested for start-up ... Thank you, Emily Schacht Team Lead LaSalle Network LaSalle Network is an Equal Opportunity Employer ...

LinkedIn - 5 days ago

Customer Care Agent II

Zinus Inc - Tracy , CA

Customer Care Agent II *(Onsite Only-Tracy) Zinus is seeking a Customer Care Tier 2 agent to join ... Drives daily actions based on discussion & guidance from Team Lead * Good product knowledge, able ...

ZipRecruiter - 12 days ago

BDC Customer Care Specialist

Audi Rocklin - Rocklin , CA

We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate ... Work closely with the Service Manager and other sales/service personnel to ensure sales lead ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 25 days ago

Customer Care Representative

Global Industries - Renton , WA

Support Customer Care Operations for Dealers and Territory Managers. * Process Demo requests ... Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services

ZipRecruiter - 50 days ago

Supervisor, Customer Care

Zenith American - Alameda , CA

Customer Care Bargaining Unit: NBU Grade: N/A Position Type: Exempt Hours per Week: 40 Position ... Three years of experience working in customer service with one year in a lead or supervisory role

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 69 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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About Maryland

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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About Maryland Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the....More

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