Customer Care Lead Salary in Milwaukee, Wisconsin

How much does a Customer Care Lead make in Milwaukee, WI?

As of March 01, 2025, the average annual salary for a Customer Care Lead in Milwaukee, WI is $64,826. According to Salary.com, salaries can range from a low of $50,780 to a high of $81,426, with most professionals earning between $57,474 and $73,515.

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Salary range for a Customer Care Lead

$57,474 to $73,515

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Customer Care Lead

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Job Openings for Customer Care Lead in Milwaukee, WI

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Milwaukee, WI

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Milwaukee, WI

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Milwaukee, WI

Average Base Salary

Core compensation

57474

73515

64826

Average Total Cash Compensation

Includes base and annual incentives

59335

77622

67618

What is the average salary for Customer Care Lead in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Milwaukee, WI. The base salary for Customer Care Lead ranges from $57,474 to $73,515 with the average base salary of $64,826. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,335 to $77,622 with the average total cash compensation of $67,618.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$64,826	$57,474 - $73,515
Bonus	$2,792	$1,861 - $4,107
Total Pay	$67,618	$59,335 - $77,622

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Milwaukee, WI

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Milwaukee, WI
CITY, STATE Waukesha, WI	AVERAGE SALARY RANGE $57,009 - $72,920	COMPARE TO Milwaukee, WI
CITY, STATE Racine, WI	AVERAGE SALARY RANGE $56,802 - $72,656	COMPARE TO Milwaukee, WI
CITY, STATE Kenosha, WI	AVERAGE SALARY RANGE $56,802 - $72,656	COMPARE TO Milwaukee, WI
CITY, STATE Waukegan, IL	AVERAGE SALARY RANGE $57,777 - $73,903	COMPARE TO Milwaukee, WI
CITY, STATE Janesville, WI	AVERAGE SALARY RANGE $56,424 - $72,173	COMPARE TO Milwaukee, WI
CITY, STATE Mount Prospect, IL	AVERAGE SALARY RANGE $60,787 - $77,753	COMPARE TO Milwaukee, WI

See salaries for Customer Care Lead in locations close to Milwaukee, WI. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Milwaukee, Wisconsin

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Milwaukee, WI that might be a good fit for the type of job and salary you are looking for.

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