Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials, and supplies, etc.
August 01, 2021
Provides direction and leadership for the Customer Service Team including professional and career enhancing skills, determination of departmental goals, assignment of responsibilities and activities, establishment of employee performance expectations and measurement of performance outcomes.
September 24, 2021
Review work of team and individual team members for accuracy and content.
October 23, 2021
Develop and monitor metrics and KPI for critical tasks, and ensure they are being completed within expected time and quality metrics.
December 17, 2021
Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance and related disciplinary issues.
December 29, 2021
Manage and maintain a high performing team of Inside Sales professionals providing mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives.
February 02, 2022