How much does a Customer Retention Supervisor make in the United States? The average Customer Retention Supervisor salary in the United States is $61,687 as of April 24, 2024, but the range typically falls between $54,194 and $73,980. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Retention Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Supervisor Salary $47,372 US April 24, 2024
25th Percentile Customer Retention Supervisor Salary $54,194 US April 24, 2024
50th Percentile Customer Retention Supervisor Salary $61,687 US April 24, 2024
75th Percentile Customer Retention Supervisor Salary $73,980 US April 24, 2024
90th Percentile Customer Retention Supervisor Salary $85,172 US April 24, 2024
25% $54,194 10% $47,372 90% $85,172 75% $73,980 $61,687 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.

3.

Sales Process: Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.

Customer Service 12.84%
Training and Development 2.2%
Sales Process 1.1%
Others 83.86%

Job Description for Customer Retention Supervisor

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)... View full job description

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Career Path for Customer Retention Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Supervisor, the first career path typically progresses to Customer Retention Manager.

Those that have already made the climb...
Dean Tinsley, Former Senior Vice President, Operations
Civitas Resources, Inc., an exploration and production company, focuses on the acquisition, development, and production of oil and natural gas in the Rocky Mountain region, primarily in the Wattenberg Field of the Denver-Julesburg Basin of Colorado. The company was formerly known as Bonanza Creek Energy, Inc. Civitas R... More
Fiscal Year Ended in 2022
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Customer Retention Supervisor salary varies from city to city. Compared with national average salary of Customer Retention Supervisor, the highest Customer Retention Supervisor salary is in San Francisco, CA, where the Customer Retention Supervisor salary is 25.0% above. The lowest Customer Retention Supervisor salary is in Miami, FL, where the Customer Retention Supervisor salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

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Understand the total compensation opportunity for a Customer Retention Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
54194
73980
61687

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59726
85744
70654
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Supervisor in the United States. The base salary for Customer Retention Supervisor ranges from $54,194 to $73,980 with the average base salary of $61,687. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,726 to $85,744 with the average total cash compensation of $70,654.
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54194
73980

 

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Skills associated with Customer Retention Supervisor: Customer Service Monitoring Software, Customer Complaint Escalation, Customer Service Metrics, Issue Resolution ...More

Salary estimation for Customer Retention Supervisor at companies like : RonaldBlueTrust, Nn and Sc Holdings Inc, 505 9th Holdings LLC

Customer Retention Supervisor Salary in United States
Customer Retention Supervisor Salary Graph, Regional Distribution and Summary