How much does a Customer Retention Supervisor make in the United States? The average Customer Retention Supervisor salary in the United States is $53,240 as of May 28, 2020, but the range typically falls between $48,956 and $61,996. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $48,956 10% $45,056 90% $69,969 75% $61,996 $53,240 50%(Median)
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Job Description for Customer Retention Supervisor

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)... View full job description

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Career Path for Customer Retention Supervisor

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Dean Tinsley, Senior Vice President, Operations
Bonanza Creek Energy, Inc., an exploration and production company, focuses on the extraction of onshore oil and related liquids-rich natural gas in the United States. The company's primary oil and liquids-weighted assets are located in the Wattenberg Field in Colorado. As of December 31, 2018, it had proved reserves of... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
48956
61996
53240

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51357
68410
58021
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Supervisor in the United States. The base salary for Customer Retention Supervisor ranges from $48,956 to $61,996 with the average base salary of $53,240. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,357 to $68,410 with the average total cash compensation of $58,021.
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48956
61996

 

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Skills associated with Customer Retention Supervisor: Customer Relations, Customer Support, Customer Lifecycle Management, Customer Relationship Management (CRM) ...More

Recently searched related titles: Customer Experience Manager

Salary estimation for Customer Retention Supervisor at companies like : Bonanza Creek Energy, Inc., KINDER MORGAN, INC., Kosmos Energy Ltd.