As of April 01, 2026, the average salary for a Customer Retention Supervisor in the United States is $64,525 per year, which breaks down to an hourly rate of $31.
However, a Customer Retention Supervisor's salary can vary significantly. Here’s a look at the typical salary range:
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A Customer Retention Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Retention Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Executive Response Specialist | 2-4 years | $53,505 |
| Executive Response Manager | 4-7 years | $98,895 |
| Customer Retention Supervisor | 7+ years | $64,525 |
| Customer Retention Manager | 7+ years | $92,204 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Supervisors. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Customer Service | 15.09% |
| Bluetooth | 2.14% |
| Inside Sales | 1.29% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Diversity and Inclusion
|
$100,014 |
55%
|
|
Purchasing
|
$96,788 |
50%
|
|
Direct Sales
|
$95,497 |
48%
|
|
Flexibility
|
$92,916 |
44%
|
|
Billing
|
$89,690 |
39%
|
|
Self Motivation
|
$86,464 |
34%
|
Understanding how a Customer Retention Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on April 01, 2026For a Customer Retention Supervisor, the most direct path to higher earnings is advancing to the Customer Retention Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $92,204 - a projected growth of 43% over your current level.
Salaries for a Customer Retention Supervisor can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $65,775 in 2023 to around $63,952 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Retention Supervisor salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
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|
| 2023 | $65,775 |
| 2024 | $64,921 |
| 2025 | $63,952 |
| 2026 |
View More
|
| 2027 |
View More
|
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Compensation PlanningHere are companies hiring for Customer Retention Supervisor and their salaries, click below for more details.
Ready to take the next step in your career? Browse thousands of current Customer Retention Supervisor job openings on our job board. Use the search bar below to find your perfect match.
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A Customer Retention Supervisor's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Supervisor earns the most in San Jose, CA, where the annual salary of a Customer Retention Supervisor is $81,385.
The highest pay for Customer Retention Supervisor is $81,677.
The lowest pay for Customer Retention Supervisor is $54,644.
Supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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