Manage daily caseloads effectively, ensuring customers progress appropriately through the onboarding lifecycle in order to become a paying customer.
October 04, 2022
Assist with development of training materials for new products, applications, or other required deliverables.
November 18, 2022
Performs root cause analysis of operational process issues and works closely cross functionally to research and resolve.
November 19, 2022
Communicate concisely back to Service Delivery service design changes and/or discrepancies identified during training.
December 24, 2022
Develop and manage global process frameworks ensuring these are consistent and relevant to company strategies, partnering with Global Customer Care team members to leverage best practices and ensure a high standard of effectiveness.
January 03, 2023
Collaborate with cross functional teams as well as Subject Matter Expert (SME) in developing detailed, use-case based training materials including classroom and virtual content.
January 13, 2023
Documents performance that does not meet standard, both tested and observed, and communicates feedback to management for consideration in retain/release decisions of non-performing civil service and temporary employees.
February 18, 2023
Demonstrated ability to apply adult learning principles in the development and delivery of training.
February 26, 2023
Train new and existing Customer Care colleagues to perform as highly skilled team members who respond to telephone, web chat, email inquiries while leveraging opportunities to refer additional products and services.
March 17, 2023
Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
May 09, 2023
