Participate in the preparation of annual budget and business plan to ensure the smooth operation of the hotel, set financial goals and plan expenses.
October 14, 2022
Prepare check request for credit balance and advance deposit refundsHandle disputed charges, research and attempt to resolve disputes, provide documentation to confirm accuracy of billing or issue a credit as neededEnsure coordination of daily VIP requirements, including list distribution, room inspections, amenity placement, welcome letters, gifts, guest escorts, etc.
January 30, 2023
Develop/update job descriptions and standard operating procedures for all shifts and positionsAssist with group rooming lists and requests and ensure that rooming lists are input into the systemEnsure that group room blocks are released to general inventory after group's cut-off date or cancellationInspect product (rooms, outlets, amenities) to ensure adherence to standards.
May 05, 2023
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
January 14, 2023
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
January 17, 2023
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
February 20, 2023
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
April 23, 2023
Provide hands- on training and continuous coaching to subordinates, supervising and directing the execution of service related tasks to ensure the efficient and professional operation of the Front Office.
May 09, 2023
Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates.
May 12, 2023
