Escalation Engineer Salary in Santa Fe, New Mexico

How much does an Escalation Engineer make in Santa Fe, NM?

As of April 01, 2025, the average annual salary for an Escalation Engineer in Santa Fe, NM is $106,761. According to Salary.com, salaries can range from a low of $90,175 to a high of $125,612, with most professionals earning between $98,079 and $116,629.

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Salary range for an Escalation Engineer

$98,079 to $116,629

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Escalation Engineer

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Job Openings for Escalation Engineer in Santa Fe, NM

What does an Escalation Engineer do?

Common responsibilities of an Escalation Engineer

Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.

August 03, 2022

Create insights and other diagnostic content in Azure Support Center, the global Azure diagnostic platform.

January 11, 2023

Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.

January 13, 2023

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

January 28, 2023

Manage critical customer situations through communication with customers including periodic statusing, Root Cause Analysis and consistent dialog with Engineering, as needed.

February 03, 2023

Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

February 09, 2023

Provide technical support to ADNET clients based on established procedures through various support mediums (telephone, email and remote) with emphasis on working on critical/challenging issues.

February 22, 2023

Act as a technical leader and assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.

March 30, 2023

Lead customer focused design initiatives for the engineering team to enable better support of customers and develop ad hoc solutions where needed to keep the business running.

May 18, 2023

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Escalation Engineer Salary By Experience Levels in Santa Fe, NM

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Escalation Engineer Salary By Level of Education in Santa Fe, NM

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Escalation Engineer in Santa Fe, NM

Average Base Salary

Core compensation

98079

116629

106761

Average Total Cash Compensation

Includes base and annual incentives

101640

123662

111450

What is the average salary for Escalation Engineer in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Escalation Engineer in Santa Fe, NM. The base salary for Escalation Engineer ranges from $98,079 to $116,629 with the average base salary of $106,761. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $101,640 to $123,662 with the average total cash compensation of $111,450.

View Average Salary for Escalation Engineer as table

	Average Salary	Average Salary Range
Base Salary	$106,761	$98,079 - $116,629
Bonus	$4,689	$3,561 - $7,033
Total Pay	$111,450	$101,640 - $123,662

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Escalation Engineer Salary Near Santa Fe, NM

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Santa Fe, NM
CITY, STATE Rio Rancho, NM	AVERAGE SALARY RANGE $97,270 - $115,666	COMPARE TO Santa Fe, NM
CITY, STATE Albuquerque, NM	AVERAGE SALARY RANGE $97,581 - $116,036	COMPARE TO Santa Fe, NM
CITY, STATE Farmington, NM	AVERAGE SALARY RANGE $96,273 - $114,481	COMPARE TO Santa Fe, NM
CITY, STATE Clovis, NM	AVERAGE SALARY RANGE $92,693 - $110,223	COMPARE TO Santa Fe, NM
CITY, STATE Roswell, NM	AVERAGE SALARY RANGE $91,022 - $108,236	COMPARE TO Santa Fe, NM
CITY, STATE Alamogordo, NM	AVERAGE SALARY RANGE $92,579 - $110,087	COMPARE TO Santa Fe, NM

See salaries for Escalation Engineer in locations close to Santa Fe, NM. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Santa Fe, New Mexico

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Escalation Support Engineer	LOCATION Santa Fe, NM	MINIMUM SALARY $87,380	MAXIMUM SALARY $109,276
JOB TITLE Escalation Specialist	LOCATION Santa Fe, NM	MINIMUM SALARY $33,863	MAXIMUM SALARY $43,433
JOB TITLE Escalation Manager	LOCATION Santa Fe, NM	MINIMUM SALARY $90,801	MAXIMUM SALARY $117,571
JOB TITLE Manager Escalation Support	LOCATION Santa Fe, NM	MINIMUM SALARY $90,801	MAXIMUM SALARY $117,571
JOB TITLE Customer Service Escalation Manager	LOCATION Santa Fe, NM	MINIMUM SALARY $77,400	MAXIMUM SALARY $115,300
JOB TITLE Customer Service Escalation Specialist	LOCATION Santa Fe, NM	MINIMUM SALARY $46,900	MAXIMUM SALARY $61,200

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