As of August 01, 2026, the average salary for a Head of Customer Support in the United States is $222,061 per year, which breaks down to an hourly rate of $107.
However, a Head of Customer Support's salary can vary significantly. Here’s a look at the typical salary range:
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A Head of Customer Support's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Head of Customer Support's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Technical... Level Head of Customer Support | $91,425 |
| Technical... Level Head of Customer Support | $113,093 |
| Technical... Level Head of Customer Support | $147,923 |
| Technical... Level Head of Customer Support | $169,327 |
| Head of C... Level Head of Customer Support | $220,631 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Head of Customer Supports. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Customer Service | 9.09% |
| Support Services | 1.91% |
| Call Center | 0.96% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Customer Support Function
|
$304,224 |
37%
|
|
Communicates Effectively
|
$284,238 |
28%
|
|
Business Model
|
$279,797 |
26%
|
|
Quality Assurance
|
$273,135 |
23%
|
|
Customer Success
|
$270,914 |
22%
|
|
Operations Support
|
$266,473 |
20%
|
For Head of Customer Support roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Energy & Utilities sectors offer the strongest compensation, at 20% above the average. In contrast, Head of Customer Support positions in Retail & Wholesale or MFG Nondurable typically offer lower base pay, as these industries often view Head of Customer Support as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $266,473 | $128.0 | 20% |
| Energy & Utilities | $266,473 | $128.0 | 20% |
| Financial Services | $266,473 | $128.0 | 20% |
| Pharmaceuticals | $266,473 | $128.0 | 20% |
| Software & Networking | $266,473 | $128.0 | 20% |
Understanding how a Head of Customer Support's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on August 01, 2026Salaries for a Head of Customer Support can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $202,316 in 2023 to around $199,500 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Head of Customer Support salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
View More
|
| 2023 | $202,316 |
| 2024 | $202,044 |
| 2025 | $199,500 |
| 2026 |
View More
|
| 2027 |
View More
|
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The Aerospace & Defense industry offers the highest average compensation for Head of Customer Support roles, with salaries approximately 20% above the market median.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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