Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
August 30, 2022
Create a positive experience for our internet customers through the use of email, online live chat and division 1-800 numbers.
September 27, 2022
Support online credit application process.
November 12, 2022
Schedule/confirm/reschedule appointments for customers to meet with a floor sales rep who will assist them in narrowing their vehicle selection and providing hands-on vehicle experience.
January 08, 2023
Provide immediate or same day email or telephone response to all internet customer requests with a targeted goal of a one-hour turnaround for all initial correspondence.
February 06, 2023
Handle incoming phone calls, internet inquires and long term follow up on all unsold perspective customers.
February 18, 2023
Follow specified tasks in an attempt to secure an appointment to the dealership showroom.
February 23, 2023
Answer customer calls and establish follows-up with sales appointments.
March 04, 2023
Manage day-to-day business of the center.
March 07, 2023
Organize workflow to meet department time-frames.
March 14, 2023