Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets.
December 11, 2022
Monitoring and troubleshooting network infrastructure (firewalls, switch, wireless applications, etc.
March 16, 2023
Active support of the transition from break fix operating model to customer solution focused operating model (account management).
March 19, 2023
Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers.
March 24, 2023
Document account activities, generate reports, and keep records of business transactions with customers.
March 24, 2023
Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.
April 04, 2023
Set up, ensure functionality, be available during events and shut down video conferences.
April 11, 2023
Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support.
May 02, 2023
Participate in evaluation of support service delivery with a goal of improving support services.
May 18, 2023
Manage IT inventory of laptops, monitors, PCs, virtual clients, printers, desk phones, mobile phones, tablets, tools and cabling.
May 20, 2023