Answer technology questions and provide general information regarding departmental computing policies and service agreements.
February 03, 2020
Lead and design technical infrastructure processes, integrate solutions into existing infrastructure, consult on development projects, help deploy solutions that meet business and technical requirements as they relate to modern day cloud solutions with focus on machine learning, artificial intelligence and robotic process automation.
March 10, 2020
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
March 11, 2020
Assist with SharePoint Online technical configuration.
May 10, 2020
Resolve helpdesk requests from end users via telephone, walk-ins, email, text message, and IMs in a courteous manner.
May 30, 2020
Collaborate with users to help identify and implement data loss prevention, archiving, retention, and compliance policies for Office 365 and other cloud applications.
June 05, 2020
Implementation of Azure Information Rights Protection across company cloud and productivity suite.
June 06, 2020