Provide front-line phone support to clients via remote assistance and, when required, go on-site to resolve issues.
March 15, 2023
Training, and opportunity for growth and advancement.
November 11, 2022
Act as the first point of contact for any IT related issue that come in from our customers or end users.
March 21, 2023
Create and update troubleshooting documentation for all remote site equipment as necessary.
March 26, 2023
Support our customers use of IT automation software - ConnectWise or Kaseya remote management tools.
April 10, 2023
Assists with deployment of Enterprise IT Audit solutions supporting Federated Audit Data Collection, Centralized Audit Data Storage, On-demand Audi Data Sharing, and Dynamic Audit Data Analysis.
April 15, 2023
Development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
April 23, 2023
Contributes to the completion of milestones associated with specific projects.
April 27, 2023
Resolve incidents via phone calls, support tickets, and instant messaging app.
May 12, 2023