Manager of Client Success Salary in Richmond, VA

How much does a Manager of Client Success make in Richmond, VA?

As of April 01, 2025, the average annual salary for a Manager of Client Success in Richmond, VA is $81,026. Salary.com reports that pay typically ranges from $69,978 to $95,199, with most professionals earning between $59,919 and $108,102.

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Salary range for an Manager of Client Success

$69,978 to $95,199

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What is a Manager of Client Success?

The Manager of Client Success is responsible for leading a team of client success representatives to ensure that clients are satisfied with the products or services they have purchased. This role involves developing and implementing strategies to improve client retention, managing client relationships, and resolving any issues or concerns that may arise. The Manager of Client Success also works closely with other departments, such as sales and product development, to ensure that client feedback is incorporated into the company's overall strategy. Additionally, they may be responsible for analyzing client data and metrics to identify areas for improvement and to track the success of client success initiatives. Overall, the Manager of Client Success plays a crucial role in ensuring that clients have a positive experience with the company and its offerings.

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Job Openings for Manager of Client Success in Richmond, VA

What does a Manager of Client Success do?

Common responsibilities of a Manager of Client Success

Measure and track client success metrics, such as retention rates, customer satisfaction scores, and upsell/cross-sell opportunities, and use this data to inform strategic decisions and initiatives.

September 06, 2023

Create and deliver regular reports to clients on their usage and success metrics, and provide insights and recommendations for how they can achieve their goals.

September 07, 2023

Proactively identify and address potential issues or roadblocks that may impact client success, and work to find solutions to overcome them.

September 17, 2023

Monitor client usage and engagement with the company's products or services, and provide recommendations for how to improve client success and retention.

September 20, 2023

Advocate for the needs of clients within the company, and work to ensure that their feedback and concerns are addressed and resolved.

September 20, 2023

Collaborate with internal teams, such as sales, marketing, and product development, to ensure that client needs are being met and to identify opportunities for upselling or cross-selling.

September 26, 2023

Lead client onboarding and training sessions to ensure that they are set up for success with the company's products or services.

October 06, 2023

Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with the company's products or services.

October 08, 2023

Stay up-to-date on industry trends and best practices in client success, and implement new strategies and tactics to improve client satisfaction and retention.

October 08, 2023

Act as the main point of contact for clients, addressing any questions, concerns, or issues they may have in a timely and professional manner.

November 08, 2023

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Manager of Client Success Salary By Experience Levels in Richmond, VA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Manager of Client Success Salary By Level of Education in Richmond, VA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Manager of Client Success in Richmond, VA

Average Base Salary

Core compensation

69978

95199

81026

Average Total Cash Compensation

Includes base and annual incentives

78019

113040

92083

What is the average salary for Manager of Client Success in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Manager of Client Success in Richmond, VA. The base salary for Manager of Client Success ranges from $69,978 to $95,199 with the average base salary of $81,026. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $78,019 to $113,040 with the average total cash compensation of $92,083.

View Average Salary for Manager of Client Success as table

	Average Salary	Average Salary Range
Base Salary	$81,026	$69,978 - $95,199
Bonus	$11,057	$8,042 - $17,841
Total Pay	$92,083	$78,019 - $113,040

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Manager of Client Success Salary Near Richmond, VA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Richmond, VA
CITY, STATE Petersburg, VA	AVERAGE SALARY RANGE $69,762 - $94,905	COMPARE TO Richmond, VA
CITY, STATE Virginia State University, VA	AVERAGE SALARY RANGE $69,762 - $94,905	COMPARE TO Richmond, VA
CITY, STATE Newport News, VA	AVERAGE SALARY RANGE $67,598 - $91,961	COMPARE TO Richmond, VA
CITY, STATE Hampton, VA	AVERAGE SALARY RANGE $67,598 - $91,961	COMPARE TO Richmond, VA
CITY, STATE Suffolk, VA	AVERAGE SALARY RANGE $67,339 - $91,609	COMPARE TO Richmond, VA
CITY, STATE Portsmouth, VA	AVERAGE SALARY RANGE $67,447 - $91,756	COMPARE TO Richmond, VA

See salaries for Manager of Client Success in locations close to Richmond, VA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Richmond, Virginia

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Client Success Manager	LOCATION Richmond, VA	MINIMUM SALARY $90,929	MAXIMUM SALARY $111,974
JOB TITLE Associate Client Success Manager	LOCATION Richmond, VA	MINIMUM SALARY $102,267	MAXIMUM SALARY $125,936
JOB TITLE Account Manager/Client Success Manager	LOCATION Richmond, VA	MINIMUM SALARY $88,394	MAXIMUM SALARY $110,031
JOB TITLE Client Success Associate	LOCATION Richmond, VA	MINIMUM SALARY $54,955	MAXIMUM SALARY $67,882
JOB TITLE Client Success Consultant	LOCATION Richmond, VA	MINIMUM SALARY $85,877	MAXIMUM SALARY $110,217
JOB TITLE Client Success Specialist	LOCATION Richmond, VA	MINIMUM SALARY $41,919	MAXIMUM SALARY $60,831

The Manager of Client Success job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Richmond, VA that might be a good fit for the type of job and salary you are looking for.

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69978

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About Richmond, Virginia Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical ....More

Richmond, Virginia area prices were up 1.2% from a year ago

Manager of Client Success Salary in popular cities: Virginia Beach, Norfolk, Chesapeake

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