Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
August 29, 2022
Performs quality analysis and reviews on completed work products of team members to ensure high quality customer service, compliance with applicable regulations and consistent and accurate application of procedures throughout the team.
September 22, 2022
Reviews and interprets all paperwork and exercises good judgement and decision making for requesting exceptions.
December 24, 2022
Assist with preparation and supporting community, networking or charity events.
February 20, 2023
Supports the New Business and Sales Support teams on an as-needed basis.
March 08, 2023
Follows through with solid communication to other departments regarding exceptions or changes in procedures.
April 24, 2023
Responds to agent and independent marketing organization (IMO) inquiries by clarifying desired information, researching, locating and providing follow up responses.
May 03, 2023
Prepare documentation for prospective or existing customers.
May 03, 2023
Provides technical knowledge to the team and handles some complex and escalated issues independently and/or with guidance from the department supervisor/manager.
May 04, 2023
Meets job specific quantitative and qualitative performance standards and metrics.
May 07, 2023