Act as front line support as needed with the member, partner facility and integrated care team to ensure the needs of the Member and Plan are met.
January 14, 2023
Maintains routine communications with members providing timely follow-up to ensure resolution of issues.
January 17, 2023
Participate in the implementation and prioritization of Help strategies, policies, workflow processes and standards and ensure effective utilization of them.
March 19, 2023
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
March 23, 2023
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
May 21, 2023