Monitor, assess, escalate and resolve a variety of situations occurring simultaneously with excellent judgement.
September 10, 2022
Collaborate with the National Account Director to ensure that client requirements are understood, effectively documented and adhered to in service delivery and any future enhancements to the service delivery model.
September 30, 2022
Assists in develops financial and budgetary forecasts for each unit.
October 20, 2022
Develop and implement incident management escalation processes, and ensure NOC operators and local engineering maintain an efficient line of communication when incidents occur.
November 30, 2022
Drive special projects at the hospital-, division-, or portfolio-level to improve operational and financial performance of Specialty + ER hospitals (specific efforts determined in collaboration with Division Leader and Sr.
January 05, 2023
Manage the development intranet site to share resources and ensure best practices across the organization.
January 20, 2023
Build community of EB leaders and staff with annual employee benefits operations leader meeting, regular calls with EB leaders, periodic newsletters and communication material to all Employee Benefits leaders and staff.
March 18, 2023
Demonstrated ability to collaborate with other technical department leads across the company to establish functional playbooks for specific solution methods.
April 16, 2023
Provide solutions that include traditional outsourcing services such as mail, copy, and office services, but will also focus on high end services such as print, records management and imaging.
April 22, 2023
Plans for staffing needs of the current BPO contract and responsible for the strategic planning for any add-on services/headcount for the various account locations.
April 25, 2023
