Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
July 22, 2022
Review disclosed potential transplant candidates and assess for future risk in support of the transplant underwriting process.
November 24, 2022
Demonstrate proficiency in computer skills such as Windows computer function, computer navigation, and ability to use computerized patient care systems.
January 30, 2023
Communicate with referral source, patient, attending physician, hospital, and transplant team to obtain necessary information for coverage determination as well as quote transplant benefits.
February 06, 2023
Participates in the process to identify and facilitate options and services for meeting individuals' health care needs, while decreasing fragmentation and duplication of care and enhancing quality and cost-effective clinical outcomes.
March 03, 2023
Provide initial and ongoing education about transplantation to the patient.
April 29, 2023
Develop work plans, establish timelines, and set goals for assigned work.
May 15, 2023