Acts as a consultant for quality, AR&L, risk, patient safety, and infection prevention activities and programs.
November 30, 2022
Leads and works with team members and management teams across the system to excel in achieving CAHPS, Patient Experience, and Service goals set by the organization with focus on high reliability, patient engagement, team member & physician engagement and excellent customer service.
December 11, 2022
Design and implement audit mechanism to monitor compliance with newly defined standardized approaches to NPSG compliance.
March 04, 2023
Provides accurate and consistent customer service to all patients/guests by answering or appropriately directing questions, and handling patient issues, concerns or complaints.
March 29, 2023
Facilitates interdisciplinary collaboration for implementation of evidence based guidelines, criteria and other clinical tools to reduce variation in clinical practice and to optimize clinical outcomes.
April 11, 2023
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
April 12, 2023
Performs clerical and office support tasks such as inventory, filing, compiling and maintaining provisions set forth and cleaning, sterilizing instruments and disposing of contaminated supplies.
April 16, 2023
Serves as an organizational lead for patient experience by serving as an internal consultant, providing expert knowledge of best practices, quality improvement theory/methodologies, statistical analysis of patient feedback data, and problem solving to improve patient experiences.
April 23, 2023
Developing broad knowledge of related consulting methodologies and pharmaceutical market through the delivery of consulting engagements and participation in formal and informal learning opportunities.
April 25, 2023
Support the end to end experience mapping of the KPWA member/patient experience to identify opportunities to improve the patient experience, identify interdependencies, drive strategy, and crate outcome-based action plans.
May 04, 2023