Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
July 26, 2022
Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions.
January 13, 2023
Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning.
May 01, 2023
Resolve provisioning exceptions by researching issue and updating network elements for telephone and internet work orders via various switch and provisioning related tools.
November 25, 2022
Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity, including new connects, reconnects, service changes and disconnects.
December 07, 2022
Communicate with the end user, vendor, agent and internal resources to obtain any necessary information to complete internal orders for the provision of services and follow up to ensure response.
May 09, 2023
Contact the customer or authorized contact to resolve the failure in accordance with company and regulatory requirements.
May 11, 2023