Understanding of Service Management operational frameworks such as ITIL and functions including Service Desk, Change Management, Incident Management, Capacity Planning, Service Level Agreements, Disaster Recovery and Business Continuity Planning.
February 01, 2020
Provide consulting services to potential and existing One Source customers regarding technical solutions with an emphasis on Networking, Security, Virtualization, Cloud solutions, and Mobile Device Management.
March 25, 2020
Create new server and system environments as needed, including designing, completing system installation, documenting and enforcing system standards.
April 16, 2020
Develop trend analysis and response processes and reporting for all areas of the Cyber Security Operations Center (Cyber Defense & Intelligence Center, Forensic Security & Investigations & Technology Operations & Incident Response).
April 25, 2020
Manages personal work time responsibly and efficiently, insuring personal conversations, phone calls and internet usage are kept to a minimum.
May 21, 2020
Leads or participates in project management for information systems so that appropriate resources are allocated, timeline/critical path are identified, and outcomes are met.
June 06, 2020
Demonstrate master level ability to implement and manage IT service products and platforms from networking, server, storage, firewall, next generation inspection, and workstation.
July 05, 2020