Respond to all inquiries during internal and external audits, oversight of student billing, collections, payment plans, third party billing, and the student refunds process.
December 31, 2019
Track results, provide insights, and make recommendations to improve customer experience and ROI.
March 16, 2020
Assists with the design, testing, implementation, integration, operation, management and documentation of various administrative systems, including but not limited to the Student Financials module of PeopleSoft, TouchNet, knowledge base, the digital imaging system and the office website.
April 20, 2020
Manage overall receivable levels, and create payment arrangements or placing accounts in collection when necessary.
April 26, 2020
Serves as the primary liaison to the Information Technology Services division to test all software upgrades and to fix any defects or problems as they relate to the Student Accounts Receivable (SAR) component of the Banner Student Module.
April 29, 2020
Generate statements, planning letters, 1098T, 1042S and other related report s needed.
June 03, 2020