Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite.
June 10, 2021
Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.
September 03, 2021
Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.
September 30, 2021
Monitor voice-mail for calls received outside normal hours of operation, adding any request to the Help Desk Call Tracking Database system.
October 23, 2021
Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.
November 11, 2021
Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.
November 23, 2021
Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.
December 09, 2021