Technical Customer Support Salary in Erie, PA

How much does a Technical Customer Support make in Erie, PA?

As of April 01, 2025, the average annual salary for a Technical Customer Support in Erie, PA is $36,884. According to Salary.com, salaries can range from a low of $30,423 to a high of $44,626, with most professionals earning between $33,502 and $40,937.

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Salary range for a Technical Customer Support

$33,502 to $40,937

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Technical Customer Support

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Job Openings for Technical Customer Support in Erie, PA

What does a Technical Customer Support do?

Common responsibilities of a Technical Customer Support

Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.

February 15, 2023

Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.

February 22, 2023

Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.

March 04, 2023

Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.

April 08, 2023

Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.

April 10, 2023

Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.

April 15, 2023

Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

April 17, 2023

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

April 20, 2023

Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.

April 30, 2023

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Technical Customer Support Salary By Experience Levels in Erie, PA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Technical Customer Support Salary By Level of Education in Erie, PA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Technical Customer Support in Erie, PA

Average Base Salary

Core compensation

33502

40937

36884

Average Total Cash Compensation

Includes base and annual incentives

33852

41566

37401

What is the average salary for Technical Customer Support in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support in Erie, PA. The base salary for Technical Customer Support ranges from $33,502 to $40,937 with the average base salary of $36,884. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,852 to $41,566 with the average total cash compensation of $37,401.

View Average Salary for Technical Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$36,884	$33,502 - $40,937
Bonus	$517	$350 - $630
Total Pay	$37,401	$33,852 - $41,566

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Technical Customer Support Salary Near Erie, PA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Erie, PA
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $34,915 - $42,663	COMPARE TO Erie, PA
CITY, STATE Buffalo, NY	AVERAGE SALARY RANGE $35,577 - $43,472	COMPARE TO Erie, PA
CITY, STATE Youngstown, OH	AVERAGE SALARY RANGE $33,248 - $40,626	COMPARE TO Erie, PA
CITY, STATE Euclid, OH	AVERAGE SALARY RANGE $35,798 - $43,741	COMPARE TO Erie, PA
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $35,503 - $43,382	COMPARE TO Erie, PA
CITY, STATE Cleveland, OH	AVERAGE SALARY RANGE $35,827 - $43,777	COMPARE TO Erie, PA

See salaries for Technical Customer Support in locations close to Erie, PA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Erie, Pennsylvania

Erie (/ˈɪəri/; EER-ee) is a city on the south shore of Lake Erie and the county seat of Erie County, Pennsylvania, United States. Named for the lake and the Native American Erie people who lived in the area until the mid-17th century, Erie is the fourth-largest city in Pennsylvania, as well as the largest city in Northwestern Pennsylvania, with a population of 101,786 at the 2010 census. The estimated population in 2017 had decreased to 97,369. The Erie metropolitan area, equivalent to all of Erie County, consists of 276,207 residents. The Erie-Meadville, PA Combined Statistical Area has a pop...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Erie, PA	MINIMUM SALARY $136,314	MAXIMUM SALARY $165,737
JOB TITLE Technical Customer Support Manager	LOCATION Erie, PA	MINIMUM SALARY $91,136	MAXIMUM SALARY $114,785
JOB TITLE Technical Customer Support Supervisor	LOCATION Erie, PA	MINIMUM SALARY $72,075	MAXIMUM SALARY $91,777
JOB TITLE Technical Customer Support Team Leader	LOCATION Erie, PA	MINIMUM SALARY $58,014	MAXIMUM SALARY $75,987
JOB TITLE Technical Customer Support Specialist I	LOCATION Erie, PA	MINIMUM SALARY $50,292	MAXIMUM SALARY $65,434
JOB TITLE Technical Customer Support Specialist IV	LOCATION Erie, PA	MINIMUM SALARY $91,384	MAXIMUM SALARY $107,882

The Technical Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Erie, PA that might be a good fit for the type of job and salary you are looking for.

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33502

40937

About Erie, Pennsylvania Erie (/ˈɪəri/; EER-ee) is a city on the south shore of Lake Erie and the county seat of Erie County, Pennsylvania, United States. Named for the lake a....More

Erie, Pennsylvania area prices were up 1.5% from a year ago

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