Technical Customer Support Salary in Roanoke, VA

What is the highest and lowest pay for Technical Customer Support?

As of January 01, 2025, the average annual salary for a Technical Customer Support in Roanoke, VA is $37,071. According to Salary.com, salaries can range from a low of $30,319 to a high of $44,802, with most professionals earning between $33,537 and $41,118.

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Salary range for a Technical Customer Support

$33,537 to $41,118

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Technical Customer Support

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Job Openings for Technical Customer Support in Roanoke, VA

What does a Technical Customer Support do?

Common responsibilities of a Technical Customer Support

Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.

February 15, 2023

Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.

February 22, 2023

Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.

March 04, 2023

Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.

April 08, 2023

Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.

April 10, 2023

Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.

April 15, 2023

Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

April 17, 2023

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

April 20, 2023

Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.

April 30, 2023

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Technical Customer Support Salary By Experience Levels in Roanoke, VA

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Technical Customer Support Salary By Level of Education in Roanoke, VA

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Technical Customer Support in Roanoke, VA

Average Base Salary

Core compensation

33537

41118

37071

Average Total Cash Compensation

Includes base and annual incentives

33967

41797

37654

What is the average salary for Technical Customer Support in 2025?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support in Roanoke, VA. The base salary for Technical Customer Support ranges from $33,537 to $41,118 with the average base salary of $37,071. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,967 to $41,797 with the average total cash compensation of $37,654.

View Average Salary for Technical Customer Support as table

	Average Salary	Average Salary Range
Base Salary	$37,071	$33,537 - $41,118
Bonus	$583	$430 - $679
Total Pay	$37,654	$33,967 - $41,797

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Technical Customer Support Salary Near Roanoke, VA

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Roanoke, VA
CITY, STATE Lynchburg, VA	AVERAGE SALARY RANGE $33,290 - $40,815	COMPARE TO Roanoke, VA
CITY, STATE Beckley, WV	AVERAGE SALARY RANGE $32,771 - $40,179	COMPARE TO Roanoke, VA
CITY, STATE Greensboro, NC	AVERAGE SALARY RANGE $34,687 - $42,528	COMPARE TO Roanoke, VA
CITY, STATE High Point, NC	AVERAGE SALARY RANGE $34,894 - $42,782	COMPARE TO Roanoke, VA
CITY, STATE Winston Salem, NC	AVERAGE SALARY RANGE $34,807 - $42,675	COMPARE TO Roanoke, VA
CITY, STATE Burlington, NC	AVERAGE SALARY RANGE $34,535 - $42,341	COMPARE TO Roanoke, VA

See salaries for Technical Customer Support in locations close to Roanoke, VA. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Roanoke, Virginia

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

View Salary for Similar Jobs to Technical Customer Support in Roanoke, VA

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Technical Customer Support Director	LOCATION Roanoke, VA	MINIMUM SALARY $152,108	MAXIMUM SALARY $184,836
JOB TITLE Technical Customer Support Manager	LOCATION Roanoke, VA	MINIMUM SALARY $94,854	MAXIMUM SALARY $123,072
JOB TITLE Technical Customer Support Supervisor	LOCATION Roanoke, VA	MINIMUM SALARY $75,676	MAXIMUM SALARY $98,501
JOB TITLE Technical Customer Support Team Leader	LOCATION Roanoke, VA	MINIMUM SALARY $62,114	MAXIMUM SALARY $83,942
JOB TITLE Technical Customer Support Specialist I	LOCATION Roanoke, VA	MINIMUM SALARY $50,731	MAXIMUM SALARY $67,772
JOB TITLE Technical Customer Support Specialist IV	LOCATION Roanoke, VA	MINIMUM SALARY $90,368	MAXIMUM SALARY $117,375

The Technical Customer Support job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Roanoke, VA that might be a good fit for the type of job and salary you are looking for.

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33537

41118

About Roanoke, Virginia According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is la....More

Roanoke, Virginia area prices were up 1.2% from a year ago

Technical Customer Support Salary in popular cities: Virginia Beach, Norfolk, Chesapeake

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